Popular Services
Cornell's AI Platform is a secure, private sandbox for accessing and experimenting with AI tools that comprises two complementary modules: AI Gateway and AI Agent Studio.
License assignment and distribution for centrally-managed software titles and packages that are not otherwise provided by fully-supported CIT services. Software cost, availability, eligibility criteria, and usage restrictions vary by title.
Email accounts include mailboxes, email addresses, and email forwarding associated with an email address. This includes account provisioning and account access, but not user login.
A fully featured mailbox that can be accessed by multiple individuals; useful when messages are intended for a particular purpose rather than a particular person, or if more than one person handles the incoming messages.
Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.
Tickets that are sent to CIT with no service information and will require the field to be updated by the resource working the ticket within the CIT ticketing application. This form is necessary to allow request entry from customers that may not yet have a NetID, and therefore cannot enter a ticket through another service request form.
Warranty and non-warranty repair options for both Cornell-owned Dell and Cornell-owned and personal Apple desktop and laptop computers to the Cornell Community.
Physical computers and accessories for use by staff and faculty.
Apps on Demand is Cornell's academic virtual endpoint service. It utilizes Amazon Workspaces Applications or Azure Virtual Desktop, to provide students and faculty access to desktop applications through their HTML5-capable web browsers. This service's main goal is to provide specialized software necessary for each course in a consistent, managed, and equitable way. Reducing technical and financial burdens on faculty and students.
Offers the Cornell community advice regarding AI on campus. This includes (but is not limited to): how to leverage AI for a specific task; ethics and responsible use of AI; how AI can benefit a team, department, or project; understand what tools are available; what tool to choose for any given project; provide advice about the use of generative AI; and prompt consulting.
Scheduled maintenance, or diagnosis, troubleshooting, workaround, and repair, of installed AV systems.
The NetID is the unique electronic identifier, which in conjunction with a password and multi-factor authentication (where applicable) permits secure access to non-public Cornell resources and information. NetIDs are unique and permanent. The same NetID is never reassigned to more than one individual; if someone leaves the university and returns later, the original NetID is reactivated.
Manage and provision various network components, including wireless access points, switches, IP networks, jacks, and more.
Enables consistent, scalable service delivery through a shared service management platform that supports customer engagement, operational insight, automation, and data-driven decision-making.
CUView is a centrally supported digital signage service, which allows departments to display content on flat-panel monitors in locations of their choice. Through an integration with the Cornell University Police Department's Alertus service, digital signage displays also distribute official bulletins, information, and instructions during campus emergencies.
Web and video conferencing via Zoom is provided free of charge for current faculty, staff, students, and affiliates at all Cornell campuses.
An e-list is a way to communicate with a number of people through a single email address. Whenever someone sends a message to an e-list address, that message goes out to everyone subscribed to the list.
Participation in e-lists hosted by CIT is free; there are no subscription fees for list owners or list members. Anyone who has access to email can take advantage of the service. CIT's e-list service uses a product called Lyris ListManager.
Endpoint tools that are used to implement Endpoint Management solutions.
CU Print is a full-service printing solution available in high use campus areas including libraries, residence halls, and community centers.
Web-based and downloadable productivity software from Microsoft.
The Single Sign-On service employs two different solutions. The first, Shibboleth, is a higher education community implementation of web single-sign-on using the SAML protocol. The advantage of using Shibboleth is that you can enable access to your site to users from other institutions that are members of the InCommon Federation.
The second, Azure SSO (formerly ADFS), is the solution for Microsoft services such as Office 365 and Azure.
We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide through changes, or respond to challenges. We also write, edit, and maintain technical documentation about Cornell's IT products and services to enable people to use technology as easily and intuitively as possible to get their work done.
Components of the printing service that are not managed by CUPrint, but that are made available through PrinterLogic and managed by CIT for CITSG customers.
Provides fully-managed virtual and physical Linux and Windows servers on-premises and in the cloud.