Endpoint management helps IT staff automate the deployment, safe use, and ongoing maintenance of software for desktops and laptops in compliance with university policy.

Services (8)

Certified Desktop

Certified Desktop is a suite of security related applications and configurations licensed and deployed to campus endpoints to units by IT support professionals with reporting.

Confidential Data Discovery

Scan for confidential data on computers

Encryption Key Escrow

Storage and retrieval of keys used for whole disk encryption on CIT managed devices.

Endpoint Detection & Response

Endpoint Protection software protects your computer from viruses and other malicious software and can help contain threats.

Endpoint Tools

Endpoint tools that are used to implement Endpoint Management solutions.

Hardware Asset Management

Provides a centralized solution for tracking and managing endpoint hardware assets using the Sassafras tool, the university’s system of record. Campus units are onboarded by invitation and supported with best practices, documentation, and reporting tools for effective lifecycle management.

Remote Assistance

BeyondTrust Remote Support (formerly known as Bomgar) is Cornell's "Remote Assistance" tool. CIT provides remote assistance capabilities for technology support providers (TSPS) that allow TSPs to access an end-user's computer to resolve a problem without the need for an on-site visit.

Software Mass Distribution

This should actually be a service activity of Endpoint Tools:  Applications that are used to distribute software to managed endpoints, such as Self-Service (JAMF/macOS and iOS) and Software Center (Configuration Manager/Windows.