Phones (RingCentral)

Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.

 
Activate Phone Bulk Request Change IVR or Queue Change Phone Account or Name Change Phone Programming Change Phone Type Disconnect Phone Number Issue Report Move Phone Location New IVR or Queue General Support Service Administration

Details

Service ID: 184
Created
Thu 3/19/20 4:37 PM
Modified
Fri 12/2/22 11:09 AM
Audience
The customer groups that the service is available to
Faculty
Staff
Students
Cost
Indicates whether there is a charge for the service
Fee

Service Offerings (12)

Activate Phone
Request to activate a RingCentral phone service for a new user.
Bulk Request
Multiple requests of voice and data services for RingCentral phones. Complete the Bulk Request Customer Spreadsheet linked on this form and attach to your request.
Change IVR or Queue
Request to change an existing RingCentral IVR or Queue. A consult with Request Fulfillment may be needed. Please provide call back number. Charges may apply.
Change Phone Account or Name
Request to change an existing RingCentral account or name.
Change Phone Programming
Request to change an existing RingCentral phone or App programming.
Change Phone Type
Request to change an existing RingCentral phone type to another RingCentral phone type.
Disconnect Phone Number
Request to disconnect an existing RingCentral phone number and/or user.
Issue Report
To report a service issue with a RingCentral telephone service, including voicemail password issues and resetting.
Move Phone Location
Request to move an existing RingCentral phone from one location to another. Please use the "Bulk Request" if needed.
New IVR or Queue
Request to create a new RingCentral IVR or Queue. A consult with Request Fulfillment may be needed. Please provide call back number. Charges may apply.
General Support
Service Administration
This service entry is intended for CIT internal use, this is not a customer support form. Work classified and requested here represents service administration and management tasks that are required for delivering service but are activities that do not represent customer support work.