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Services or Offerings?
Geographic Information System
  1. Services
  2. Administration & Business
  3. Campus & Building Information
Campus Mapping application.
Integrated Workplace Management
  1. Services
  2. Administration & Business
  3. Campus & Building Information
System of record for all facilities building information.
Student Engagement Platform
  1. Services
  2. Administration & Business
  3. Customer Relationship Management
The Student Engagement Platform service offering provides tools for Student Services and other offices to manage student support and communication, and measure engagement in both academic and non-academic activities.
Access
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Geographic Information System
A user requesting access or adjustment of access to the system.
Access
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Integrated Workplace Management
A user requesting access or adjustment of access to the system.
Application Engine Issue/Question
  1. Services
  2. Administration & Business
  3. Customer Relationship Management
  4. Student Engagement Platform
Technical issues related to a Salesforce application originating from experience.cornell.edu
Custom Reporting
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Integrated Workplace Management
Requests for reports to be made within the system.
Integrations
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Integrated Workplace Management
Management of integrations that tie into the inventory system.
Licensing
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Geographic Information System
Overall licensing management of the system.
Performance Issues
  1. Services
  2. Administration & Business
  3. Campus & Building Information
  4. Integrated Workplace Management
Report performance issues related to the hosted IWMS solution.
General Support
  1. Services
  2. Administration & Business
  3. Customer Relationship Management
  4. Student Engagement Platform