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Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.
Managed File Transfer Automation provides secure, automated data file transfers among Cornell’s ERP systems and between those systems and external partners. It is generally used for scheduled machine-to-machine file transfers rather than ad hoc user-to-user file transfers. It provides the ability to secure files in transit and at rest, and reporting and auditing of file activity.
CIT is offering a suite of security tools that will make users' data safer and more secure‚ and keep campus better informed in case of emergency.
Current Cornell faculty, students, and staff have free, unlimited access to LinkedIn Learning's online library of high-quality training videos featuring the latest software, creative, and business skills. Access over 11,000 online courses designed for all experience levels.
This is used by facilities to track physical assets and maintenance tickets.
Project management software offered to staff. It provides ticket tracking and workflow management features.
Design and installation of audio-visual technology in your classroom, office, conference room or other space.
Document Management and Workflow allows for the electronic ingestion of both paper as well as existing electronic documents into a repository. Documents stored in the repository are indexed with a set of meta-data which enables quick search and retrieval. Along with the advantages gained from quick search and retrieval, documents are also able to be added to custom designed workflows that match your business process. Workflows have the ability to be as simple as you need them to be but also to employ sophisticated automation and integration with other systems, further saving time and increasing efficiencies.
IT@Cornell, Teaching & Learning Services provides web server space for deploying dynamic web pages. The Academic Dynamic Web Hosting service offers web hosting space for the purpose of course instruction and coursework for Cornell courses. This service is provided for course-related work by faculty, instructional staff, and students in active university courses.
Audio-visual support for both hybrid and virtual meetings, presentations, concerts, and other events that use AV/IT infrastructure and facilities. Creation of media assets for instruction, outreach, and internal communications.
Provides information when requested regarding Cornell IT Security Policy.
Google Drive is a collaboration service for Cornell, faculty, staff, and students which allows you to share and collaborate on documents and other files online.
Centralized campus network connectivity provided to the Cornell community and guests.
Atlassian Confluence is a collaborative website, known as a wiki. Confluence uses a WYSIWYG interface (what you see is what you get) to make it easy to create, edit, link to, and share web pages. Confluence is a free service for Cornell-related work, projects, and research. New sites, called spaces, are available upon request.
Solutions for campus developers to create system-to-system integrations.
This does not exist in production as of 3/12/2026. Virtual managed Windows environment to be used for personal productivity needs of staff and faculty.
The Single Sign-On service employs two different solutions. The first, Shibboleth, is a higher education community implementation of web single-sign-on using the SAML protocol. The advantage of using Shibboleth is that you can enable access to your site to users from other institutions that are members of the InCommon Federation.
The second, Azure SSO (formerly ADFS), is the solution for Microsoft services such as Office 365 and Azure.
Tickets that are sent to CIT with no service information and will require the field to be updated by the resource working the ticket within the CIT ticketing application. This form is necessary to allow request entry from customers that may not yet have a NetID, and therefore cannot enter a ticket through another service request form.
Web accessibility evaluations, remediation, and general web accessibility support and information
A comprehensive digital marketing platform that provides the university with tools and capabilities to create, automate, and personalize marketing campaigns across multiple channels, including email, mobile, social media, and web.
Comprehensive data warehouse capability for university financial, budget, and labor information.
The centrally provided backup and recovery service automatically backs up servers and simliar data stores, and allows restoration by the technical support provider (TSP) involved in managing the server. Server backups are provided by Cohesity Data Protect. Backups for endpoint devices (desktop and laptops) should use the Device Backup offering, Crashplan.