My Recently Visited Services
Project management software offered to staff. It provides ticket tracking and workflow management features.
Vulnerability scanning of machines (Windows, MacOS, Linux), available both on request from the IT Security Office and as self-service using scan-on-demand tools.
Processing Technology Risk Assessments (TRAs) for software procurement.
Technical service offering supporting Office of the University Registrar.
Support and installation of extensions and call management queues provided using Cornell's on-premise Avaya system.
Web accessibility evaluations, remediation, and general web accessibility support and information
Cornell's AI Platform is a secure, private sandbox for accessing and experimenting with AI tools that comprises two complementary modules: AI Gateway and AI Agent Studio.
The centrally provided backup and recovery service automatically backs up servers and simliar data stores, and allows restoration by the technical support provider (TSP) involved in managing the server. Server backups are provided by Cohesity Data Protect. Backups for endpoint devices (desktop and laptops) should use the Device Backup offering, Crashplan.
Tickets that are sent to CIT with no service information and will require the field to be updated by the resource working the ticket within the CIT ticketing application. This form is necessary to allow request entry from customers that may not yet have a NetID, and therefore cannot enter a ticket through another service request form.
The implementation of a security measure to block a NetID, IP address, or MAC address from accessing the Cornell Network. This is typically in response to detecting malware or an instance of copyright infringement.
Support for calendaring and calendar management through Microsoft Bookings.
IT@Cornell, Teaching & Learning Services provides web server space for deploying static HTML-based web pages. Static websites are hosted on a shared Linux platform and are served using the Apache web server. By default, the service provides a UNIX shell account accessible via SSH and SFTP and a limited amount of disk space. Websites may use HTML, Javascript, cascading style sheets (CSS).
This is used by facilities to track physical assets and maintenance tickets.
Longview is used by Cornell finance staff with budget oversight responsibilities for development, analysis, and forecasting of the operating, trustee, and capital budgets at Cornell.
Sponsored NetIDs are intended for use with contractors or other individuals who are not directly affiliated with Cornell but have a business purpose for needing access to Cornell services or systems.
Providing information and training related to Phishing through the online Phishbowl database, and Phishing Simulations.
Electronic Lab Notebook software can be used by students and researchers for organizing laboratory data, saving historical versions of files, sharing information, and collaborating with others.
CU Print is a full-service printing solution available in high use campus areas including libraries, residence halls, and community centers.
Professional services support to design and build advanced application deployment environments. This may take the form of a scoped engagement for a specific project, or an ongoing support arrangement, and can involve either DevOps support for cloud-native application deployments or custom integration of Managed Servers with cloud resources.
Storage and retrieval of keys used for whole disk encryption on managed devices.
The Electronic Signature service, using Adobe Sign, gives you the ability to send documents and collect signatures electronically for approval. Adobe Sign works within your existing systems and processes, and the e-signatures are secure and legal. You can also digitize existing signing processes, such as applications, enrollments, or other form-based documents.
BeyondTrust (formerly known as Bomgar) is Cornell's Remote Assistance tool. CIT provides remote assistance capabilities for technology support providers (TSPS) that allow TSPs to access an end-user's computer to resolve a problem without the need for an on-site visit.
Apps on Demand is Cornell's academic virtual endpoint service. It utilizes Amazon Workspaces Applications or Azure Virtual Desktop, to provide students and faculty access to desktop applications through their HTML5-capable web browsers. This service's main goal is to provide specialized software necessary for each course in a consistent, managed, and equitable way. Reducing technical and financial burdens on faculty and students.
Collaboration tool for team workspace collaboration including meetings, chat, files, and tasks.