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Evaluation of site accessibility and options for remediation and improvement.
License assignment and distribution for centrally-managed software titles and packages that are not otherwise provided by fully-supported CIT services. Software cost, availability, eligibility criteria, and usage restrictions vary by title.
Email accounts include mailboxes, email addresses, and email forwarding associated with an email address. This includes account provisioning and account access, but not user login.
Endpoint tools that are used to implement Endpoint Management solutions.
Current Cornell faculty, students, and staff have free, unlimited access to LinkedIn Learning's online library of high-quality training videos featuring the latest software, creative, and business skills. Access over 11,000 online courses designed for all experience levels.
Centralized campus network connectivity provided to the Cornell community and guests.
The Single Sign-On service employs two different solutions. The first, Shibboleth, is a higher education community implementation of web single-sign-on using the SAML protocol. The advantage of using Shibboleth is that you can enable access to your site to users from other institutions that are members of the InCommon Federation.
The second, Azure SSO (formerly ADFS), is the solution for Microsoft services such as Office 365 and Azure.
Support and installation of extensions and call management queues provided using Cornell's on-premise Avaya system.
The centrally provided backup and recovery service automatically backs up servers and simliar data stores, and allows restoration by the technical support provider (TSP) involved in managing the server. Server backups are provided by Cohesity Data Protect. Backups for endpoint devices (desktop and laptops) should use the Device Backup offering, Crashplan.
Professional services support to design and build advanced application deployment environments. This may take the form of a scoped engagement for a specific project, or an ongoing support arrangement, and can involve either DevOps support for cloud-native application deployments or custom integration of Managed Servers with cloud resources.
Scheduling@Cornell is an academic and event scheduling application with a modern, intuitive interface that supports students, faculty, and staff in a variety of ways.
The implementation of a security measure to block a NetID, IP address, or MAC address from accessing the Cornell Network. This is typically in response to detecting malware or an instance of copyright infringement.
The NetID is the unique electronic identifier, which in conjunction with a password and multi-factor authentication (where applicable) permits secure access to non-public Cornell resources and information.
NetIDs are unique and permanent. The same NetID is never reassigned to more than one individual; if someone leaves the university and returns later, the original NetID is reactivated.
Manage and provision various network components, including wireless access points, switches, IP networks, jacks, and more.
Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.
Configuration and deployment of service management tools, including TeamDynamix.
The Cornell Optional Email Alias (COEA) service allows eligible individuals to create a Cornell email address based on their name.
Management and support for Microsoft's Active Directory infrastructure.
Management and support for Microsoft's Active Directory Cloud Synchronization through Azure.
BeyondTrust (formerly known as Bomgar) is Cornell's "Remote Assistance" tool. CIT provides remote assistance capabilities for technology support providers (TSPS) that allow TSPs to access an end-user's computer to resolve a problem without the need for an on-site visit.
Physical computers and accessories for use by staff and faculty.
The CU Blogs service uses the WordPress platform and is hosted in the cloud by a 3rd party vendor, CampusPress.
CampusPress has WordPress's ease of use and most popular features, while keeping the service economical by focusing on providing only those features of greatest use to its entire community. Security and maintenance updates are managed by the vendor, making the CU Blog service an ideal option for Cornell faculty and staff looking for a fast, easy way to publish content and manage comments from across the web, using a standard set of features.
Cornell offers Qualtrics as a centrally managed survey tool for research and complex quantitative and qualitative data collection and reporting. It supports academic, institutional, and operational research needs with advanced features for survey design, data analysis, and compliance with Institutional Review Board, FERPA, and other privacy and security standards. Access is governed by University Policy and other terms and conditions.
Apps on Demand is Cornell's academic virtual endpoint service. It utilizes Amazon AppStream 2.0 or Azure Virtual Desktop, to provide students and faculty access to desktop applications through their HTML5-capable web browsers. This service's main goal is to provide specialized software necessary for each course without requiring each student to purchase the application.