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Email accounts include mailboxes, email addresses, and email forwarding associated with an email address. This includes account provisioning and account access, but not user login.
Management of the Directory data stores central to campus operations, supporting the LDAP protocol.
IT Infrastructure Monitoring enables IT staff to track and respond to the performance of IT infrastructure, including servers, network equipment, and other devices.
Managing active directory groups that provision access to customer file shares. While those shares are mostly part of Shared File Services, there are currently some that are located on Managed Server machines. This offering is only provided by CIT for CITSG customers.
License assignment and distribution for centrally-managed software titles and packages that are not otherwise provided by fully-supported CIT services. Software cost, availability, eligibility criteria, and usage restrictions vary by title.
Apps on Demand is Cornell's academic virtual endpoint service. It utilizes Amazon Workspaces Applications or Azure Virtual Desktop, to provide students and faculty access to desktop applications through their HTML5-capable web browsers. This service's main goal is to provide specialized software necessary for each course in a consistent, managed, and equitable way. Reducing technical and financial burdens on faculty and students.
The Student Engagement Platform service offering provides tools for Student Services and other offices to manage student support and communication, and measure engagement in both academic and non-academic activities.
CUView is a centrally supported digital signage service, which allows departments to display content on flat-panel monitors in locations of their choice. Through an integration with the Cornell University Police Department's Alertus service, digital signage displays also distribute official bulletins, information, and instructions during campus emergencies.
Physical space for computing needs, including filtered and unfiltered electrical power, available UPS, cooling, and network. The facilities are currently located on floors 6 and 7 of Rhodes Hall and in the CCC building.
The NetID is the unique electronic identifier, which in conjunction with a password and multi-factor authentication (where applicable) permits secure access to non-public Cornell resources and information. NetIDs are unique and permanent. The same NetID is never reassigned to more than one individual; if someone leaves the university and returns later, the original NetID is reactivated.
Professional services support to design and build advanced application deployment environments. This may take the form of a scoped engagement for a specific project, or an ongoing support arrangement, and can involve either DevOps support for cloud-native application deployments or custom integration of Managed Servers with cloud resources.
Support for calendaring and calendar management through Microsoft Bookings.
Web accessibility evaluations, remediation, and general web accessibility support and information
Scan student work for matched text by comparing the work to a large repository of student work, publications, and material on the Internet. Available through an interface built into the course management system.
IT Risk, Governance, and Compliance Consultation with recommendations for remediation, safeguards, and security improvements.
The Single Sign-On service employs two different solutions. The first, Shibboleth, is a higher education community implementation of web single-sign-on using the SAML protocol. The advantage of using Shibboleth is that you can enable access to your site to users from other institutions that are members of the InCommon Federation.
The second, Azure SSO (formerly ADFS), is the solution for Microsoft services such as Office 365 and Azure.
The Electronic Signature service, using Adobe Sign, gives you the ability to send documents and collect signatures electronically for approval. Adobe Sign works within your existing systems and processes, and the e-signatures are secure and legal. You can also digitize existing signing processes, such as applications, enrollments, or other form-based documents.
The implementation of a security measure to block a NetID, IP address, or MAC address from accessing the Cornell Network. This is typically in response to detecting malware or an instance of copyright infringement.
Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.
Enables consistent, scalable service delivery through a shared service management platform that supports customer engagement, operational insight, automation, and data-driven decision-making.
Web-based learning management used by students and faculty. Enables faculty to manage and students to access course materials, assignments, communications, and more.
Facilities communications to all members of a constituency (such as all faculty, staff, or students) or to large numbers of recipients in one or more constituencies that can be used for announcements and outreach.
The centrally provided backup and recovery service automatically backs up servers and simliar data stores, and allows restoration by the technical support provider (TSP) involved in managing the server. Server backups are provided by Cohesity Data Protect. Backups for endpoint devices (desktop and laptops) should use the Device Backup offering, Crashplan.