My Recently Visited Services
Process Automation provides workflow determined by individual departments and academic calendar constraints, as well as US government law and schedules updates. Includes systematic planning, coordination, monitoring, scheduling and directing of automated business processes for university departments, and managing (holding, canceling, rerunning, etc.) jobs already generated in the schedule. Also includes any on-demand job requests or manual job run requests.
Web accessibility evaluations, remediation, and general web accessibility support and information
This should actually be a service activity of Endpoint Tools: Applications that are used to distribute software to managed endpoints, such as Self-Service (JAMF/macOS and iOS) and Software Center (Configuration Manager/Windows.
CU Print is a full-service printing solution available in high use campus areas including libraries, residence halls, and community centers.
Managed File Transfer Automation provides secure, automated data file transfers among Cornell’s ERP systems and between those systems and external partners. It is generally used for scheduled machine-to-machine file transfers rather than ad hoc user-to-user file transfers. It provides the ability to secure files in transit and at rest, and reporting and auditing of file activity.
Provides a data-protected version of Microsoft Copilot, a browser-based generative AI environment.
All active students, faculty, and staff have access to Skillsoft's online learning and books through Cornell's enterprise account. Enjoy access to thousands of courses, videos, resources, and books.
Facilities communications to all members of a constituency (such as all faculty, staff, or students) or to large numbers of recipients in one or more constituencies that can be used for announcements and outreach.
Technical service offering supporting Office of the University Registrar.
Consulting and configuration assistance for non-Cornell mailing services, such as Mailchimp.
The Single Sign-On service employs two different solutions. The first, Shibboleth, is a higher education community implementation of web single-sign-on using the SAML protocol. The advantage of using Shibboleth is that you can enable access to your site to users from other institutions that are members of the InCommon Federation.
The second, Azure SSO (formerly ADFS), is the solution for Microsoft services such as Office 365 and Azure.
Apps on Demand is Cornell's academic virtual endpoint service. It utilizes Amazon Workspaces Applications or Azure Virtual Desktop, to provide students and faculty access to desktop applications through their HTML5-capable web browsers. This service's main goal is to provide specialized software necessary for each course in a consistent, managed, and equitable way. Reducing technical and financial burdens on faculty and students.
Endpoint Protection software protects your computer from viruses and other malicious software and can help contain threats.
Warranty and non-warranty repair options for both Cornell-owned Dell and Cornell-owned and personal Apple desktop and laptop computers to the Cornell Community.
Email accounts include mailboxes, email addresses, and email forwarding associated with an email address. This includes account provisioning and account access, but not user login.
Cornell offers Qualtrics as a centrally managed survey tool for research and complex quantitative and qualitative data collection and reporting. It supports academic, institutional, and operational research needs with advanced features for survey design, data analysis, and compliance with Institutional Review Board, FERPA, and other privacy and security standards. Access is governed by University Policy and other terms and conditions.
Physical computers and accessories for use by staff and faculty.
Cornell's AI Platform is a secure, private sandbox for accessing and experimenting with AI tools that comprises two complementary modules: AI Gateway and AI Agent Studio.
BeyondTrust (formerly known as Bomgar) is Cornell's Remote Assistance tool. CIT provides remote assistance capabilities for technology support providers (TSPS) that allow TSPs to access an end-user's computer to resolve a problem without the need for an on-site visit.
Collaboration tool for storing, organizing, and sharing information.
Enables consistent, scalable service delivery through a shared service management platform that supports customer engagement, operational insight, automation, and data-driven decision-making.
Provides tools for the Alumni Affairs and Development office to track and manage planned gift solicitations.
The Electronic Signature service, using Adobe Sign, gives you the ability to send documents and collect signatures electronically for approval. Adobe Sign works within your existing systems and processes, and the e-signatures are secure and legal. You can also digitize existing signing processes, such as applications, enrollments, or other form-based documents.
Tickets that are sent to CIT with no service information and will require the field to be updated by the resource working the ticket within the CIT ticketing application. This form is necessary to allow request entry from customers that may not yet have a NetID, and therefore cannot enter a ticket through another service request form.
Support and configuration for cloud-based RingCentral accounts providing telephone service via desktop and mobile applications as well as desk phones.