IT Communication and Documentation

We develop and implement communication strategies and marketing campaigns for Cornell's information technology (IT) products, services, and initiatives to raise awareness, build buy-in, stimulate growth, modify behavior, guide through changes, or respond to challenges. We also write, edit, and maintain technical documentation about Cornell's IT products and services to enable people to use technology as easily and intuitively as possible to get their work done.


Content Strategy Products: Cornell_IT Twitter Account, IT Service Alerts App, it.cornell Facebook Page, IT@Cornell Website

 
Communication and Documentation Help General Support Service Administration

Service Offerings (3)

Communication and Documentation Help
Request assistance with promoting or informing about changes to university IT services, as well as writing, editing, and maintaining technical documentation about them.
Service Administration
This service entry is intended for CIT internal use, this is not a customer support form. Work classified and requested here represents service administration and management tasks that are required for delivering service but are activities that do not represent customer support work.