Use Outlook for email/calendaring, Office (Word, Excel, PowerPoint, OneNote) for productivity, OneDrive for document storage, and Teams for collaboration.

All current Cornell faculty and staff can download and install the latest version of Microsoft Office on up to five computers or devices.  This includes personal devices - licenses expire once an employee is no longer affiliated with Cornell/CCE.

In addition to the email and calendar services available to Cornell, Office 365 includes additional productivity and collaboration services. These include: SharePoint Online, OneDrive for Business, Office Online, Yammer, and Delve.

URL for Service or System

Related information

Add group e-mail (EGA) to Outlook:

Who can use this service/system?


Training Resources

Microsoft Office365 Basics Training

Outlook Training

Microsoft 365 Help & Learning

Tutorials from LinkedIn Learning (sign in using your Cornell NetID credentials):

CCE webinars:

  • Outlook for Beginners (4/15/2020) - Recording
  • Outlook Deeper Dive (5/20/2020) - Recording
  • Making Outlook Work for You (8/19/2020) - Recording


  • Outlook - How to set default browser for web links in e-mails
  • How to check and update Microsoft Office manually:
    • Open Word
    • Click on "File" in the upper left corner
    • Click on "Account" in left menu
      • If on a smaller screen, you may need to click "More" and then "Account"
    • Under Product Information, click on "Update Options" box and click "Update Now"
    • At this point, Microsoft will let you know if Office is up-to-date or will start downloading and installing updates.
      • During updates, you will be prompted when you need to close out of any open Office programs.
    • How to video:
  • Outlook - Reset your view settings
    • Click on your Inbox folder in Outlook
    • Under View tab in top menu bar:
      1. Click on Change View, select Compact
      2. Click on View Settings, then click on the button to reset current view
Home Send / Receive Folder View 
hange View Reset 
View v Settings View 
Current View 
Show as Conversations 
Conversation Settings v 
Show Focused 
Focused Inbox 
Message Flag Status 
Preview v
      3. If your reading pane isn't showing, under View tab, click on Reading Pane button and select Right
        Outlook - Reading Pane option
  • Outlook - "Working Offline" and showing red X
    • Click on "Send/Receive" tab from top menu bar
    • Look at the “Work Offline” icon – if it’s darker gray, like the image below, it’s enabled and you need to click that icon to go back online
      Outlook - Work Offline Option
  • Outlook - Allow Group Calendars
    The new "shared calendar improvements" in Outlook 365 prevents adding reference groups/group calendars to Outlook.  You must turn off this setting before trying to add any existing group calendars to Outlook. 
    How to video
    Outlook 365 settings to allow group calendars to be viewed


Article ID: 979
Wed 8/26/20 3:14 PM
Wed 9/13/23 2:20 PM

Related Articles (1)

Activate your email accounts, control mail forwarding, update directory information, activate LastPass and G-suite