Microsoft Office - Outlook

Use Outlook for email/calendaring, Office (Word, Excel, PowerPoint, OneNote) for productivity, OneDrive for document storage, and Teams for collaboration

Use Outlook for email/calendaring, Office (Word, Excel, PowerPoint, OneNote) for productivity, OneDrive for document storage, and Teams for collaboration.

In addition to the email and calendar services available to Cornell, Office 365 includes additional productivity and collaboration services. These include: Teams, SharePoint Online, OneDrive for Business, Office Online, Yammer, and Delve.

URL for Service or System

https://outlook.cornell.edu/

Related information

https://it.cornell.edu/microsoft-outlook

https://it.cornell.edu/software-licensing/office-365-proplus-cornell-employees

Add group e-mail (EGA) to Outlook:  https://it.cornell.edu/outlook2016win/view-resource-accounts-outlook-windows

Who can use this service/system?

All CCE

Training Resources

Microsoft Office365 Basics Training

Outlook Training

Microsoft 365 Help & Learning

Tutorials from LinkedIn Learning (sign in using your Cornell NetID credentials):

• Microsoft 365 Essential Training
• Outlook Essential Training (Office 365)
• Learning Office 365

CCE webinars:

• Outlook for Beginners (4/15/2020) - Recording
• Outlook Deeper Dive (5/20/2020) - Recording
• Making Outlook Work for You (8/19/2020) - Recording

Troubleshooting

• Outlook - How to set default browser for web links in e-mails
  • If links are opening in Microsoft Edge, rather than your preferred default browser (Chrome, Firefox, etc.), check your Outlook settings.
  • Open Microsoft Outlook
  • Click on File, and then Options in the left menu.
  • In Outlook options window, click on Advanced in the left menu.
  • Scroll down to "File and browser preferences"
  • By "Open hyperlinks from Outlook in", click on drop down menu and select "Default Browser"
     
• How to check and update Microsoft Office manually:
  • Open Word
  • Click on "File" in the upper left corner
  • Click on "Account" in left menu
    • If on a smaller screen, you may need to click "More" and then "Account"
  • Under Product Information, click on "Update Options" box and click "Update Now"
  • At this point, Microsoft will let you know if Office is up-to-date or will start downloading and installing updates.
    • During updates, you will be prompted when you need to close out of any open Office programs.
  • How to video:  https://www.screencast.com/t/pAQcIZ04qY7
     
• Outlook - Reset your view settings
  • Click on your Inbox folder in Outlook
  • Under View tab in top menu bar:
    1. Click on Change View, select Compact
    2. Click on View Settings, then click on the button to reset current view
       
        
    3. If your reading pane isn't showing, under View tab, click on Reading Pane button and select Right
       
        
• Outlook - "Working Offline" and showing red X
  • Click on "Send/Receive" tab from top menu bar
  • Look at the “Work Offline” icon – if it’s darker gray, like the image below, it’s enabled and you need to click that icon to go back online
    
     
• Outlook - Allow Group Calendars
  The new "shared calendar improvements" in Outlook 365 prevents adding reference groups/group calendars to Outlook.  You must turn off this setting before trying to add any existing group calendars to Outlook. 
  How to video