Western - New Local IT contact - Getting Started

Please take some time in the first few weeks to familiarize yourself with the following resources.

There is a growing wealth of self-help articles in this CCE Knowledge Base, and the following are the basics in getting you started on your journey of being more confident in your role as the designated local IT contact.

• New Staff IT orientation 
  CCE KB article for all new staff in the Western NY region
   
• CCE IT - Staff Resources Guide (pdf)
   
• CCE IT Best Practices - https://staff.cce.cornell.edu/units/it/policies
  IT best practices that we encourage all CCE offices to adopt.  Your local association office may have other IT-related policies that you should review as well.
   
• CCE Western Help Desk Site  http://westernhelpdesk.cce.cornell.edu
  You are the first point of contact for IT help but your friendly regional IT staff are always here to help!  IT requests to the regional IT staff should be submitted through the help desk form.
   
• Association Local IT information on Association Drive:  "Association\IT" folder

 

CCE Trainings and Information

All CCE staff should take the following trainings but as local IT contact, you should make sure you have a solid understanding of the topics in each.

• Cybersecurity Awareness Training
  • Handout for staff: Cybersecurity Awareness Handout for WSBN CCE Staff.pdf | Powered by Box
• Phishing 101
• PC Maintenance and Best Practices
   

Confidential Data - Storing and Sharing

• Review KB Article - Confidential Data - Storing and Sharing
  • Western NY associations do NOT have a file server that allows storing of confidential/sensitive information.  Do NOT store this type of information on your computer, the file server or in any cloud storage option, unless sensitive information has been redacted properly.
• Use Secure File Transfer when needing to send confidential information:  https://it.cornell.edu/secure-file-transfer

 

E-mail 

• Article - Microsoft Office - Outlook (cornell.edu)
  CCE uses Outlook, which is part of the Office365 suite, for e-mail and calendaring.  
   
• Cornell Phish Bowl https://it.cornell.edu/phish-bowl
  Listing of some phishing (fake) emails that have been spotted at Cornell
  • Catch and Report Phishing Faster with New Email Button (Updated) | IT@Cornell
     
• Verified Communications https://it.cornell.edu/verified-cornell-communications

Additional training opportunities:  Knowledge Base - Training (cornell.edu)
 

Software

• Software Installed on all CCE computers

 

Inventory

• Any new IT-related equipment (computers, printers, wireless access points, etc.), whether purchased by SBN IT staff or association staff, is entered into the IT inventory database by SBN IT staff.
  • If device is association-purchased, please send a copy of the purchase information, along with serial number of the new device to SBN IT staff.
     
• Full inventory reports and replacement/budgeting reports are sent by SBN IT staff to the Executive Director and local IT contact at least twice per year for review.  (Typically in March and October of each year.)
   

Purchasing

• Computers, monitors and/or docking stations are purchased by the regional SBN IT staff. There is a list of Dell standard configurations set up for Cornell and CCE. When it is time for a computer replacement, staff should work with their Executive Director and/or supervisor to complete the Dell quote pdf form, located at http://westernhelpdesk.cce.cornell.edu/.  The completed form should be submitted to the Regional IT Manager via the same helpdesk site to initiate the purchase.
   
• Other IT equipment – Regional IT staff can assist with recommending equipment.  Current recommendations are also saved on the file server at X:\IT\Purchasing
  • Association preferred vendors (set up with a tax exempt association account): B&H Photo, Staples Advantage, Amazon