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For Statler Hotel Finance and Accounting staff: new dEPM users get an account from the Finance Product Champion first, then log a ticket with the IT help desk for installation. Errors in dEPM go to the Finance Product Champion, the only contact with the vendor, Infor. The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel food and beverage managers: EMC runs only on Windows. Close and reopen EMC, then restart the PC; installation and launch problems go to the IT help desk as a ticket. How-to questions, configuration, and access go to the Director of Food and Beverage, then the vendor (CBORD). The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel staff: conveyor jams, uniforms, and new users go to Housekeeping management. If the uniform system is not working, Housekeeping management closes and reopens the program, then logs a ticket with the IT help desk and hands out uniforms by hand. The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel food and beverage and Finance staff: close and reopen Adaco, then restart the PC. How-to questions, new users, and sign-in go to the Finance Product Champion. Adaco not opening, a missing shortcut, Mac users, or errors go to the IT help desk as a ticket, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel staff: cannot sign in to Infor HMS? Do the browser checks, then log a ticket with the IT help desk. Signed in but something is wrong? Use the 24/7 in-app support chat, then the Manager on Duty. Several people affected or data not passing between systems: log a ticket first; the Hotel System Manager is for urgent cases after the ticket.

For Statler Hotel restaurant and bar staff: how to restart a POS terminal, what to do when several terminals are down, checks that will not transfer, and printing problems. Training and sign-in questions go to the Director of Food and Beverage; broken equipment goes to the IT help desk as a ticket first, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel kitchen and restaurant staff: what the kitchen printer's ERROR light means, how to clear a paper or cutter jam safely, why orders may print on the backup printer, and when to stop and log a ticket with the IT help desk, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel Housekeeping, Maintenance, and Front Desk staff: standard browser checks and mobile app checks for HotSOS, then HotSOS problems to the vendor (Amadeus), team questions to the Director of Rooms, accounts through Housekeeping or Maintenance, and a ticket to the IT help desk before the Hotel System Manager.

For Statler Hotel staff: an employee key card or fob that stops working goes to Maintenance by HotSOS request; a guest whose key fails gets a new key from the front desk; a door lock goes to Maintenance by HotSOS work order. If the front desk cannot cut keys, log a ticket with the IT help desk right away and cut the key directly in Ambiance; the Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel valet staff: fully close and reopen the CVPS app, then restart the iPhone. How-to questions, new valet users, and app errors go to the Front Office Product Champion, who contacts CVPS. Replacement phones and several phones failing go to the IT help desk as a ticket, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel Sales and Reservations staff: standard browser checks for Delphi, then licenses and business questions to the Director of Sales and Catering, sign-in and platform problems to the IT help desk as a ticket mentioning Delphi, and Delphi feature problems to the vendor (Amadeus). The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel staff: guest room phone problems go to Maintenance by HotSOS work order. For employee phones, check power and cable and restart the phone, then log a ticket with the IT help desk for dead phones, call quality, or call routing. The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel restaurant staff: standard browser checks for OpenTable sign-in problems, then reservation and table questions to the Director of Food and Beverage, user access to the F and B administrators, and a ticket to the IT help desk first for covers not matching the POS, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel managers: standard browser checks for Micros Reporting and Analytics, then how-to questions and outages to the vendor (CBORD), access or account setup to the Director of Food and Beverage, and a ticket to the IT help desk before the Hotel System Manager.

For Statler Hotel staff: do not open or reset the payment device. Payment, refund, and dispute questions go to the Finance Product Champion; payment device problems go to the IT help desk as a ticket first, with the Hotel System Manager for urgent cases after the ticket is submitted.