About Adaco
Adaco.Net is the Statler Hotel food and beverage inventory system. It tracks purchasing, vendor accounts, food costs, and inventory levels for the restaurants and catering. You may hear it called "Adaco," "Inventory," or "F and B Inventory." Adaco is a Windows program that you open from a shortcut on your desktop.
Who to contact
- How-to questions, new Adaco users, and sign-in or account access: the Finance Product Champion, who sets up Adaco users. The Director of Food and Beverage also knows Adaco and can help with how-to questions.
- Adaco will not open, the shortcut is missing, or Adaco shows errors: log a ticket with the IT help desk (see "Still need help?" below).
Before you contact anyone
- Are you on a Windows PC or a Mac? Adaco runs only on Windows.
- Is the Adaco shortcut on your desktop, and what happens when you open it?
- Is it a problem, or a question about how to do something? How-to questions go to the Finance Product Champion.
If Adaco will not open, or is not working correctly - try these first
- Close Adaco completely and open it again from the desktop shortcut.
- If that does not help, restart your PC and try again.
- If it still does not work, log a ticket with the IT help desk. Say whether the shortcut does nothing, or Adaco opens but shows an error. If there is an error message, include what it says.
Common questions
- The Adaco shortcut is missing from my desktop. Log a ticket with the IT help desk. IT can restore it.
- I work on a Mac. Adaco does not run on a Mac. Log a ticket with the IT help desk. IT can set up a Windows environment on your Mac so you can use Adaco.
- Adaco opens, but I cannot sign in. Sign-in and account access are managed by the Finance Product Champion, not IT.
- I want to know how to do something in Adaco. Contact the Finance Product Champion or the Director of Food and Beverage.
- Should I contact the Adaco vendor myself? No. IT contacts the vendor when needed.
Still need help?
For how-to questions and sign-in or account access: the Finance Product Champion.
For Adaco not opening, a missing shortcut, or errors: the IT help desk (log a ticket), then the Hotel System Manager.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[authored via Jane by wbo7 on 2026-10-27 18:50 UTC]