About Infor dEPM
Infor dEPM is the performance management system the Accounting department uses for financial reporting, budgeting, and business intelligence. You may hear it called "dEPM," "EPM," or "Performance Management." It is a Windows program installed on each user's PC. Only a small number of Finance staff use it.
Who to contact
- New dEPM users, accounts, how-to questions, and errors in dEPM: the Finance Product Champion. Finance owns dEPM, and the Finance Product Champion is the only contact with the vendor, Infor.
- Installing dEPM on your PC: log a ticket with the IT help desk (see "Still need help?" below), after the Finance Product Champion has created your account.
Please do not contact Infor directly. The Finance Product Champion handles all contact with Infor.
If you are a new dEPM user
- Ask the Finance Product Champion to create your dEPM account. This must happen first - installing dEPM will not work until your account exists.
- Once your account is created, log a ticket with the IT help desk to have dEPM installed on your PC. IT installs the current version.
If dEPM is installed but is not working
- Close dEPM completely and open it again. If that does not help, restart your PC and try again.
- If you still see errors, contact the Finance Product Champion. Include what the error message says. The Finance Product Champion contacts Infor if needed.
Common questions
- The installation keeps failing. The most likely cause is that your dEPM account has not been created yet. Check with the Finance Product Champion.
- I need dEPM on a new or replacement PC. Log a ticket with the IT help desk to have it installed.
- Should I contact Infor myself? No. The Finance Product Champion is the only contact with Infor.
Still need help?
For accounts, how-to questions, and errors in dEPM: the Finance Product Champion, who contacts Infor if needed.
For installing dEPM on your PC: the IT help desk (log a ticket), then the Hotel System Manager.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[authored via Jane by wbo7 on 2026-10-27 18:56 UTC]