- Knowledge Base
- Hotel Systems
For Statler Hotel Finance and Accounting staff: new dEPM users get an account from the Finance Product Champion first, then log a ticket with the IT help desk for installation. Errors in dEPM go to the Finance Product Champion, the only contact with the vendor, Infor. The Hotel System Manager is for urgent cases after the ticket is submitted.
- Knowledge Base
- Hotel Systems
For Statler Hotel staff: cannot sign in to Infor HMS? Do the browser checks, then log a ticket with the IT help desk. Signed in but something is wrong? Use the 24/7 in-app support chat, then the Manager on Duty. Several people affected or data not passing between systems: log a ticket first; the Hotel System Manager is for urgent cases after the ticket.