Role of LanguageLine Account Managers

Account Managers for LanguageLine are the designated staff in each SCL department, using LanguageLine, who are responsible for:

  • providing access to LanguageLine to other staff members in their department,
  • paying the bills (including disputing any issues),
  • monitoring their department’s account in the online portal,
  • and assisting their staff with using the service or requesting support through LanguageLine.

Current Account Managers

SCL Unit Account Managers for LanguageLine
Department Account Managers
Cornell Dining Brandon Fortenberry (bf52@cornell.edu), Tiffany Robertson (tjl35@cornell.edu)
Cornell Health Daniel Longaker (dwl24@cornell.edu), Keri Greenberger (kg367@cornell.edu)
Faculty & Staff Assistance Program (FSAP) Jasmine Jay (jvj24@cornell.edu), Wai-Kwong Wong (ww46@cornell.edu)
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