How to Use LanguageLine

The service works a little differently, depending on the mode you use to connect with an interpreter, but there are some components that are relevant to all or most modes: 

• Client ID (sometimes referred to as an Access Code) - Your unit will be assigned a unique 6-10 digit alphanumeric Client ID, which your Account Managers are responsible for monitoring and sharing with others in your unit. If you do not type it in correctly when authenticating your device, you may get an error message (e.g. “code is invalid”).
• Dedicated Toll-Free Number – For audio-only interactions (e.g., phone calls, Zoom or Teams meeting), your Account Managers may prefer to set up a Dedicated Toll-Free Number, which already has your Client ID built-in to the phone number you’ll call when you need to reach an interpreter. A Dedicated Toll-Free Number is required for audio-only sessions over Zoom or Teams.
• General Toll-Free Number - If you do not have a Dedicated Toll-Free Number, you’d use LanguageLine’s General Toll-Free Number where you'll be prompted to enter your Client ID as part of the call workflow.
• Audio-only versus video - Audio-only meetings are lower cost than video meetings. Video meetings are necessary when an American Sign Language (ASL) or British Sign Language (BSL) interpreter are required, or if the ability to see non-verbal cues or a person speaking would improve the interaction.

Phone

1. Dial your Dedicated Toll-Free Number or LanguageLine’s General Toll-Free Number.
   • If using the General Toll-Free Number, have you Client ID ready to speak or type in when prompted.
2. Follow the instructional prompts over the phone and provide the information requested. For example, you’ll be asked to “speak the name of the desired language” so the call can connect you with the correct interpreter.
3. You’ll be connected with an interpreter within a few minutes.

Web browser

Supported browsers: Google Chrome, Firefox, and Microsoft Edge.

1. In a web browser, navigate to https://insight.languageline.com/.
2. Enter your Client ID and a Device Name.
3. Click the Activate Device button.
4. Search "Top Languages: or "All Languages" to find the language you need.
   • Take notice of the phone or video icon on each language listed, indicating if a language will be initiated as audio-only or video, as this is important for billing considerations.
     
5. Click on the language you want to connect to for an interpreter.
6. An interpreter for that language will join your video or audio-only call within minutes.

LanguageLine InSight Video app

The app can be downloaded from your device’s app store. If you need to download the app on a computer managed by Student Services IT (SSIT), please submit a ticket to Desktop Support.

You must Activate the LanguageLine App on your device before you can start using it.

The LanguageLine InSight Video app may not be compatible with Android devices, but is compatible with most iOS (Apple) devices and Windows PCs. See the LanguageLine Insight Video App Technical Requirements (PDF) to verify if your device is compatible.

1. Launch the app on your device.
2. Search "Top Languages" or "All Languages" to find the language you need.
   • Take notice of the phone or video icon on each language listed, indicating if a language will be initiated as audio-only or video, as this is important for billing considerations. 
3. Click on the language you want to connect to for an interpreter.
4. An interpreter for that language will join your video or audio-only call within minutes.

Zoom or Teams meeting

Audio-only meeting

While you and other meeting attendees can use your video, the LanguageLine interpreter will not be able to use the video functionality in the meeting as they will be connecting over the phone.

1. Once you start your Zoom or Teams call, use the Invite option within your meeting and send an invite to your Dedicated Toll-Free Number.
   • Zoom:
     ​​​​​
   • Teams: 
2. Wait to be connected to LanguageLine.
3. When a connection is made, follow the voice prompts to select a spoken language.
4. Once the language is confirmed, you’ll be connected with an interpreter within a few minutes.

Vido meeting

1. Start your Zoom or Teams call.
2. In a web browser, navigate to the Video Interpreter Request Form [URL] and provide:
   • Your Client ID / Access Code
   • Language
   • Meeting invite URL
3. Click the Request Interpreter button.
4. A LanguageLine interpreter will join your Zoom or Teams call with their video enabled within a few minutes of the request being submitted.

RingCentral call

Coming soon...