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Role of LanguageLine Account Managers

Summary

The LanguageLine service requires 2 Account Managers to administer your SCL department's account.

Account Managers for LanguageLine are the designated staff in each SCL department, using LanguageLine, who are responsible for:

providing access to LanguageLine to other staff members in their department,
paying the bills (including disputing any issues),
monitoring their department’s account in the online portal,
and assisting their staff with using the service or requesting support through LanguageLine.

SCL Unit Account Managers for LanguageLine
Department	Account Managers
Cornell Dining	Brandon Fortenberry (bf52@cornell.edu), Tiffany Robertson (tjl35@cornell.edu)
Cornell Health	Daniel Longaker (dwl24@cornell.edu), Keri Greenberger (kg367@cornell.edu)
Faculty & Staff Assistance Program (FSAP)	Jasmine Jay (jvj24@cornell.edu), Wai-Kwong Wong (ww46@cornell.edu)