Duo Mobile

The Duo Mobile app has streamlined the Two-Step process by integrating Smartphones for identity verification.  You can leverage your Smartphone to obtain access to Cornell resources by utilizing the Duo Mobile app.  Below are instructions on how to setup, install and use Duo Mobile.

1) Open your Smartphone's online app store

Android

By default, the Goggle Play Store is installed on your Android device and can be used to locate and install the Duo Mobile app. Find the Play Store icon on your Android device and touch the icon to open the play store.

Android Google Play Store icon

iPhone

By default, the Apple App Store is installed on your Apple device and can be used to locate and install the Duo Mobile app. Find the App Store icon on your Apple device and touch the icon to open the App store.

iPhone App Store icon

2) Search for the Duo Mobile App

Android

Within the Play Store, type Duo Mobile in the search field at the top of the screen (touch where it says Google Play). When you have located Duo Mobile from the search, select the app and touch Install.

Phone dialog showing user searching for Duo Mobile app in the App store      Phone dialog showing installed Duo Mobile app with options to open or uninstall

iPhone

Within the App Store, type Duo Mobile in the search field at the top of the screen. When you have located Duo Mobile from the search, hit OPEN and install the app.

Duo Mobile app pictured in the Apple App store

3) Open Duo Mobile and Allow Access

Android

Phone dialog showing installed Duo Mobile app with options to open or uninstall      Apple iPhone dialog asking user to allow Duo Mobile to take pictures and record video

iPhone

After Duo Mobile’s installed, open the app on your device. It will prompt you to allow notifications.  Select Allow.

Apple iPhone dialog asking user to allow notifications from Duo Mobile

4) Get Started

Android and iPhone

A welcome to Duo Mobile screen will appear. Select Get Started.

Duo Mobile Android get started dialog

5) From a Computer - Logon and Manage your Two-Step

Android and iPhone

To setup Duo Mobile on your Smartphone, on a computer, go to Cornell’s Manage Your Two-Step Loginwebpage. Click on Manage Your Two-Step Login and enter your netid and netid password (scroll down until you see Manage Your Two-Step Login on the right hand side of the webpage).

Web site dialog showing button to click to manage two-step authentication devices

6) Select Managed Devices

Android and iPhone

Select Manage Devices to add your Smartphone to the list of Two-Step verification options.  Please note, you’ll need to verify your identity through the Two-Step process before you’ll be able to enter Managed Devices and add your Smartphone by having Two-Step call your office phone, another landline, or another cell phone to verify your identity.

Web site dialog showing what types of devices a user has added for two-step authentication.

7) Add Smartphone Device

Android and iPhone

Select Add another device in My Settings & Devices.

Web site dialog showing what types of devices a user has added for two-step authentication and asking to add another

8) Choose Mobile Phone

Android and iPhone

Select Mobile Phone -> Continue

Web site dialog asking what type of device a user is adding for two-step authentication

9) Add Smartphone Phone Number

Android and iPhone

Add your phone number (You don’t need to enter dashes) -> choose the check box to verify you typed the number correctly -> select Continue.

Web site dialog asking the user to enter a phone number they want to use for two-step authenticaiton.

10) Identify phone type

Click the check box to verify the type of Smartphone you have -> Continue.

Android and iPhone

Web site dialog asking what type of phone a new phone number is associated with (iPhone, Android, Windows Phone, or other)

11) Verify Duo Mobile is installed

Android and iPhone

Verify you have installed the Duo Mobile app on your Smartphone by clicking on I have Duo Mobile installed.

Web site dialog asking to install duo mobile for android

12) Take picture of Barcode

Android

Your camera will turn on within the DUO app. Point your phone’s camera at the barcode on the computer screen so the barcode on the screen is viewable within the camera on your phone. When the camera on your Smartphone is lined up with the barcode on your screen, a dialog box will appear that says “Adding Account.

Someone holding their iPhone to a computer screen to read the verification barcode to enroll the device as a two-step authentication device.

iPhone

Your phone will now prompt you to allow the app access to your camera. Select OK then point your phone’s camera at the barcode on the computer screen so the barcode on the screen is viewable within the camera on your phone. When the camera on your Smartphone is lined up with the barcode on your screen, a dialog box will appear that says “Adding Account.

Apple iPhone dialog asking for permission for DuoMobile to access the camera

13) Duo Mobile Activated

Android and iPhone

A green check mark will appear over the barcode indicating that your phone has been added to your Two-Step devices and Duo Mobile is linked from Two-Step to your phone.

Windows dialog to activate an Android device for two step authentication

14) Verify your Device

Android and iPhone

You will be returned to the My Settings and Devices screen. Verify the Smartphone you added has been included in your list of available devices for Two-Step.

Windows menu verifying addition of new two-step login device

 

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Details

Article ID: 563
Created
Wed 5/20/20 1:32 PM
Modified
Wed 5/20/20 1:40 PM