Setting up an email address with a Cornell subdomain will help ensure that your email sent through third-party mailing services, such as Constant Contact, is not blocked by email security protocols.
Request Subdomain E-mail Address(es)
The first step is to submit a helpdesk request to your regional SBN IT staff - https://helpdesk.cce.cornell.edu
Please include:
- Vendor you use (ex. Constant Contact, MailChimp, Ultracamp)
- Group e-mail account(s) you would like to use (ex. monroe@cornell.edu)
- Preferred subdomain address(es) which will end with @[county].cce.cornell.edu (ex. news@monroe.cce.cornell.edu)
You can request multiple subdomain e-mail addresses. Be sure to include what reply-to group e-mail address goes with each new subdomain e-mail.
Related Information
Who can use this service/system?
All CCE
Constant Contact Setup
Log into your Constant Contact account to add and verify the new e-mails and authenticate its domain name.
VERIFY the new subdomain e-mail address(es)
- Click on profile name in the upper left corner of webpage, then click on Account Settings
- Click on Account emails tab.
- Click on Add email address button
- Click on verify new email address.
- Enter in your new e-mail address (ex. 4H@monroe.cce.cornell.edu) and click on Verify e-mail
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- Go to Outlook and open the group e-mail Inbox, look for a verification e-mail from Constant Contact and click on Verify E-mail.
- A browser page will open, click on Take me to Constant Contact
- Navigate back to Account Settings > Account emails to view your newly verified e-mail(s) and/or to add additional e-mails if needed.
Authenticate Your Domain
- Click on profile name in the upper right corner of webpage, then click on Account Settings in the drop down menu.
- Click on the Advanced Settings tab
- Click on Add self-authentication button
- Confirm that "Self-authenticate using DKIM CNAME records" is selected and click Continue
- Select the new domain [county].cce.cornell.edu from the drop-down menu and click Continue
- Click OK on the DNS/DMARC screen
- By this time in the process, Cornell IT already has this information and has registered the Constant Contact information in the Cornell system. You do not need to copy/save this information.
- Click Got it
You may receive an e-mail confirmation that your domain has been activated but you can also check Constant Contact for the activation:
- Click on Profile Name and select Account Settings
- Click on Advanced settings
- Under Self-authenticate your email address, click on Manage button.
- The pop-up box should show the current status of Activated or may say 'Ready to activate'. If the latter, then click Activate button.
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You should be all set and ready to use your new e-mail address(es)!
Send a Test E-mail
The test function within Constant Contact uses their ccsend e-mail address which will not help you confirm your new e-mail address(es). Go through the following steps to test.
- Log into Constant Contact and go to Contacts and create a new 'Test' list, if you do not already have one.
- Add yourself, a colleague, your friendly neighborhood IT person and perhaps one or two non-Cornell e-mail addresses.
- Create or copy an existing marketing campaign e-mail, if you have one, and send it to this Test list only.
- Be sure to set the From address to match your new e-mail address. (Click to view screenshot below)
- The "From Name" field can be set to what you would like recipients to see as the display name for this e-mail address.
(ex. Monroe County 4-H)
- The reply-to address can be your new e-mail address or the group e-mail address. Either way, replies will go to the same group e-mail Inbox.
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Recommendation: In the first e-mail you send out to your recipients, you may want to mention the new e-mail address, so it's clear to them it's legitimate.
Example:
Please note our new sender e-mail address and save it to your address book. [new sender e-mail address]
Our new e-mail address is fully authenticated with e-mail servers to better ensure our e-mail communications to you arrive in your Inbox, rather than junk/spam folders. If you have any questions or issues, please let us know.