Crashplan - Backup Software (formerly known as Code42)

CrashPlan (formerly Code42) offers secure, real-time backup, archiving, and file versioning for computers. It also helps protect users against ransomware and fraud while simplifying the migration of local files to a new device.

Accessing Crashplan

CrashPlan backup service can be accessed in two ways:

• Through the desktop application installed on the computer.
• Through the web portal at: https://console.us2.crashplan.com/login/#/login

Cornell Resources

• Cornell IT help pages: https://it.cornell.edu/crashplan 
   
  • How to open the Crashplan app: https://it.cornell.edu/crashplan/open-crashplan-app
     
  • Crashplan Overview: https://it.cornell.edu/crashplan/overview-get-files-your-crashplan-archive
    You can recover files (or folders) you've lost or accidently deleted. You can recover previous versions if you need to undo recent changes.
     
  • Pause Backup: https://it.cornell.edu/crashplan/pause-your-crashplan-backup
     
  • Restore files: https://it.cornell.edu/crashplan/view-files-earlier-date-your-crashplan-archive

IT Support

For assistance with CrashPlan, submit a helpdesk ticket to your regional IT staff through the CCE IT helpdesk.

Troubleshooting

• CrashPlan Backup Alert – What to Do
  If you receive an email from noreply@crashplan.com stating your backup hasn’t run in over 7 days:
   
  • If your computer has been off during the past week, no action is needed.  Backups will resume automatically when the computer is online.
     
  • If your computer was on during the past week, follow these steps:
    1. Close all open programs and files.
    2. Restart your computer while connected to power and the internet.
    3. After signing back into Windows, click the Start menu and search for CrashPlan.
    4. Click on Crashplan in the search results to open the app.
    5. In the Crashplan app, click Continue to log in
       • Note: If your full Cornell email address is not in the Username field, enter that in before clicking Continue.
    6. Your default web browser will open. 
       • If you have recently signed into a Cornell website, you will see the message "Sign in successful. The CrashPlan app will be signed in automatically. You can close this window."
       • OR it will open the Cornell CUWebLogin page and prompt you to login with your Cornell credentials.
    7. Allow CrashPlan to run a backup or manually start one.

Note: If you cannot sign into Crashplan, or if you receive an error, contact your regional IT staff through the CCE IT helpdesk.