Crashplan - Backup Software (formerly known as Code42)

Crashplan Code42 logo(formerly known as Code42) provides secure, real-time backup, archiving, and versioning of files for computers. This helps protects users from ransomware attacks and fraud, and streamlines the process of transitioning local files to a new computer.

URL for Service or System

https://console.us2.crashplan.com/login/#/login

Related information

Cornell IT help pages: https://it.cornell.edu/crashplan 

If you need any assistance with Crashplan, please submit a helpdesk ticket to your CCE IT helpdesk.

Who can use this service/system?

All CCE 

Training Resources

Troubleshooting

  • Backup Alert e-mail notice (sender: noreply@crashplan.com)- If your backup has not run in over 7 days, you will receive a backup alert via e-mail.
    • If your computer has been off during the past week, you do not need to do anything.  Once your computer is back online, the backup will start running again automatically.
    • If your computer has been on during the past week, please go through the following steps.
      • Close all open programs and files
      • Restart your computer, while connected to power and internet
      • Go to Start menu -> Crashplan -> open Crashplan app (looks like a blue folder icon)
      • Login:
        username -  [Enter your full Cornell e-mail address]
        server address:   *should be pre-filled* but if not the server address to put in is: clients.us2.crashplan.com
        • This will open the typical Cornell login page and prompt you for two-step login, proceed through that, and then close the browser window when prompted
      • Allow Crashplan app to run backup – it will show on the screen when backup is complete.
    • If you cannot sign into Crashplan, or if you receive an error, contact your IT helpdesk.
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