Crashplan - Backup Software (formerly known as Code42)

Crashplan (formerly known as Code42) provides secure, real-time backup, archiving, and versioning of files for computers. This helps protects users from ransomware attacks and fraud, and streamlines the process of transitioning local files to a new computer.

URL for Service or System

https://crashplan.com/console

Related information

Cornell IT help pages: https://it.cornell.edu/crashplan 

If you need any assistance with Crashplan, please submit a helpdesk ticket to your CCE IT helpdesk.

Who can use this service/system?

All CCE 

Training Resources

• How to open the Crashplan app: https://it.cornell.edu/crashplan/open-crashplan-app
   
• Crashplan Overview: https://it.cornell.edu/crashplan/overview-get-files-your-crashplan-archive
   
• FAQs:  https://it.cornell.edu/certified-desktop-crashplan/crashplan-frequently-asked-questions
   
• Pause Backup: https://it.cornell.edu/crashplan/pause-your-crashplan-backup
   
• Restore files: https://it.cornell.edu/crashplan/view-files-earlier-date-your-crashplan-archive

Troubleshooting

• Backup Alert e-mail notice (sender: noreply@crashplan.com)- If your backup has not run in over 7 days, you will receive a backup alert via e-mail.
  • If your computer has been off during the past week, you do not need to do anything.  Once your computer is back online, the backup will start running again automatically.
  • If your computer has been on during the past week, please go through the following steps.
    • Close all open programs and files
    • Restart your computer, while connected to power and internet
    • Go to Start menu -> Crashplan -> open Crashplan app (looks like a blue folder icon)
    • Login:
      username -  [Enter your full Cornell e-mail address]
      server address:   *should be pre-filled* but if not the server address to put in is: clients.us2.crashplan.com
      • This will open the typical Cornell login page and prompt you for two-step login, proceed through that, and then close the browser window when prompted
    • Allow Crashplan app to run backup – it will show on the screen when backup is complete.
  • If you cannot sign into Crashplan, or if you receive an error, contact your IT helpdesk.