Use the JCB IT Help portal to look up a specific ticket and check its status and details.
Before you begin
- Have your ticket number ready. You can find it in the confirmation email you received when your ticket was created.
- Sign in with your Cornell NetID if you are prompted.
Steps
- Go to ithelp.business.cornell.edu.
- In the black navigation bar at the top of the page, click Services.
- In the row of links just below the navigation bar, click Ticket Requests.
- Click in the ID field on the right side of the search form, then paste or type your ticket number.
- Click the red Search button.
Expected result
Your ticket appears in the results list. Click the ticket's title to open it and see its current status and updates.
Troubleshooting
- Your ticket doesn't appear: by default, the Status Class filter shows only New, In Process, and On Hold tickets. If your ticket has been resolved or closed, add those statuses to the filter and search again.
- Still no result: check that you entered the full ticket number with no extra spaces.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[edited via Jane by kdf52 on 2026-09-29 18:33 UTC]