Blue Screen

If your computer is at the recovery Blue Screen, select "see Advanced Repair Options"

Uploaded Image (Thumbnail)

Then Choose Troubleshoot

Uploaded Image (Thumbnail)

Then Choose advanced options

Uploaded Image (Thumbnail)Then choose Command Prompt

Uploaded Image (Thumbnail)

Will then ask for a recovery key, will need the first 8 characters

Uploaded Image (Thumbnail)

For self service   https://bitlocker.it.cornell.edu/SelfService/Recovery/Index

For IT staff    https://bitlocker.it.cornell.edu/helpdesk/KeyRecoveryPage.aspx

Delete 

C:\Windows\System32\drivers\CrowdStrike\C-00000291*.sys

CIT Link https://tdx.cornell.edu/TDClient/39/Portal/KB/ArticleDet?ID=6869

 

Was this helpful?
0 reviews