CCE Western - Helpdesk Request

Please click the red "Request Service" button
to ask questions, request help, or report a problem.

To view all of your current requests:  http://mysupport.cce.cornell.edu/

CCE Western IT support provided by:

• Jenn Matthews - Lead IT Manager
• Christi Smith - Regional Support & Training Coordinator

CCE Western IT Resources:

• WSBN Knowledge Base (KB): https://westernkb.cce.cornell.edu/
  • Knowledge Base - Western - Staff - IT Orientation
• WSBN IT News: https://blogs.cornell.edu/wsbnit/
• WSBN Video on Demand (VOD) Channel:  https://vod.video.cornell.edu/channel/WSBN%2BIT%2BChannel/67738041

CCE State-wide IT Resources:

• CCE Staff Site: https://staff.cce.cornell.edu
• CCE Knowledge Base:  https://kb.cce.cornell.edu
  Check out our online library of information about a wide variety of resources and tools available to CCE staff.
• Acumatica:  https://tdx.cornell.edu/TDClient/58/Portal/KB/ArticleDet?ID=869
  • To Request Acumatica Access or for Finance Support:  cce-acumatica-help@cornell.edu

Cornell IT Resources

• Cornell IT homepage: https://it.cornell.edu/
• Cornell Phishbowl: https://it.cornell.edu/phish-bowl
  Use this list to see some phishing (fake) emails that have been spotted at Cornell.

How to report suspected phishing attempts:
Forward the entire message to itsecurity@cornell.edu and wsbnit@cornell.edu.