MailChimp - Setting up E-mail Authentication

Setting up an email address with a Cornell subdomain will help ensure that your email sent through third-party mailing services, such as MailChimp, is not blocked by email security protocols.

Request Subdomain E-mail Address(es)

The first step is to submit a helpdesk request to your regional SBN IT staff - https://helpdesk.cce.cornell.edu 

Please include:

• Vendor you use (ex. Constant Contact, MailChimp, Ultracamp)
• Group e-mail account(s) you would like to use (ex. monroe@cornell.edu)
• Preferred subdomain address(es) which will end with @[county].cce.cornell.edu (ex. news@monroe.cce.cornell.edu)

You can request multiple subdomain e-mail addresses.  Be sure to include what reply-to group e-mail address goes with each new subdomain e-mail.

Related Information

• CIT to Begin DMARC-based Email Security Initiative | IT@Cornell
• MailChimp: Set Up Email Domain Authentication | Mailchimp

Who can use this service/system?

All CCE  

MailChimp Setup

Log into your MailChimp account to add and verify the new e-mail(s) and authenticate its domain name.

1. Log into MailChimp
    
2. Click on profile icon in upper right corner and click on "Profile"
    
3. Under Profile page, leave username as is but update the e-mail address field to the new subdomain address. (ex. news@genesee.cce.cornell.edu)
    
4. Click Update

5. Click your profile icon and choose "Account & Billing"
    
6. Click "Domains" tab.
    
7. Click on Add & Verify Domain

8. Add new subdomain e-mail address and click on send verification e-mail.

9. Check your group e-mail's inbox and copy and paste verification code, click Verify button.
    
10. If you have an authentication in progress for an @cornell.edu (not your new subdomain e-mail), remove this from the list.
    1. Click on down arrow next to "Restart authentication" button and click REMOVE.
    2. Click "Remove Domain" on confirmation pop-up screen.

You should be all set and ready to use your new subdomain e-mail address(es)!

Send a Test E-mail 

1. Open a new campaign e-mail to test sending out with your new subdomain e-mail address.
   Please note: Any existing templates will need to be updated with the new e-mail address.

2. 

   In the upper right corner, click on "Send a Test Email" to send a test e-mail to yourself. (Recommend including another colleague's e-mail, and a non-Cornell e-mail address, as well)

3. 

   Reply to the test e-mail and verify that the reply goes to your group e-mail Inbox that is associated with your new subdomain e-mail address.

In the above example, the sender e-mail in the test will be "news@nwnyteam.cce.cornell.edu" and the reply will go to nwnyteam@cornell.edu.

Recommendation:  In the first e-mail you send out to your recipients, you may want to mention the new e-mail address, so it's clear to them it's legitimate.

Example:

Please note our new sender e-mail address and save it to your address book.  [new sender e-mail address]

Our new e-mail address is fully authenticated with e-mail servers to better ensure our e-mail communications to you arrive in your Inbox, rather than junk/spam folders.  If you have any questions or issues, please let us know.