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This article outlines the tools local IT contacts are expected to use for communication and referencing IT documentation.
Communication Tools
Microsoft Teams
- Use: Real-time IT group and direct message chat and one-on-one video/audio conferencing.
- Expectation: The use of Teams desktop app for real-time communications is a requirement during work hours.
- Link to online version: https://teams.microsoft.com/
Documentation Tools
CCE Knowledge Base
- Use: Standard Operating Procedures and self-help articles
- Expectation: Reference for SOPs and self-help articles, when necessary.
- Link: CCE Knowledge Base (cornell.edu)
Association Shared Drive
- Use: Track and reference association-specific IT information
- Expectation: Review all folders within the IT folder upon hire. Reference it, when necessary.
- Location: Open association shared drive and navigate to Association\IT folder
WSBN Shared Drive
- Use: Track and reference regional IT information
- Expectation: Review all folders within the IT folder upon hire. Reference it, when necessary.
- Location: Open X drive and navigate to IT folder