Exchange Group Accounts (EGAs)

Create a generic email address for email and other resources that need to be shared among several staff

A fully featured mailbox that can be accessed by multiple people. EGAs are useful for situations where more than one person handles the incoming messages and/or when messages are intended for a particular purpose rather than a particular person.  These "special mailboxes" are good to use as generic email accounts for Associations or programs - they allow email to be checked by several people and for access to be passed along to others when staff leave the Association or CCE.

These EGA generic email accounts can be used in a number of other services offered by Cornell, such as Zoom, Box, and Adobe Sign.

All CCE EGAs follow the naming convention: cce-mailbox-name@cornell.edu.

URL for Service or System

https://eam.exchange.cornell.edu/

Related information

https://it.cornell.edu/resource-accounts/more-about-egas

Who can use this service/system?

All CCE

FAQs

• How to view a group account in a web browser:
  https://it.cornell.edu/resource-accounts/view-resource-accounts-outlook-web
   
• How to add existing group e-mail account to Outlook: 
  https://it.cornell.edu/outlook2016win/view-resource-accounts-outlook-windows
  • Please note step 5 in linked instructions.  "Change the email address to YOUR NetID-based email address and the password you use with your account. 
    This is where users most frequently make a mistake. Be sure to change this address."

Training Resources

Cornell IT - Resource Account Articles