Description
Note: This article only applies to employees in the CCE Suffolk County.
This article describes how to verify that the Remote Monitoring and Management (RMM) agent is installed on your workstation and how to install it if it is missing. Having the RMM agent installed is required to remain compliant with Cornell Cooperative Extension (CCE) Suffolk security policies. Instructions are provided for both Windows and macOS workstations.
Note: Your computer may be renamed to comply with Cornell's naming conventions (to be determined). If your computer is renamed, the hostname change could affect configured Server Message Block (SMB) Network scanning. IT will reach out to you to verify workstation assignment for inventory management.
Procedure
Verifying the RMM Agent on Windows
- Check the system tray in the bottom-right of your workstation.
- Verify that the red Cornell shield icon is present.
- Hover over the icon to view your current computer name.
- Right-click the icon for additional options such as submitting support tickets, a link to Cornell IT support, and live-chat modules.
Verifying the RMM Agent on macOS
- Check the menu bar in the top-right of your workstation.
- Verify that the red Cornell shield icon is present.
- Hover over the icon to view your current computer name.
Note: Additional setup for macOS is required. Additional documentation is coming soon.