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Use this article when a decision letter does not publish, or when publishing returns an error. For the normal steps, see How to publish and send notification of a decision letter .

This article describes how MBA Admissions uses SUMO Scheduler to setup and conduct interviews.

This provides the outline of how to publish decisions for the Admissions Application process.

Nintex Drawloop is used to mail merge templates. Letter templates are created in Microsoft Word by using a Field tagger that inserts specially formatted field names from the Admissions Application objects into the template.

Index of the Admissions user documentation, linking each guide by area: Admissions Application 3.0, the application website, application program management and maintenance, interview management, the Reader Wizard, decision letters, recommenders and background checks.

The applicant or admissions staff can resend a request for recommendation 1x/day if the recommendation is not complete.

The process includes a flow (which acts upon a DML action to an Adm_Application__c record) and a trigger (which fires when Drawloop/Nintex creates the Decision Letter and inserts into our Salesforce Org). This article gives an overview of how the chain of events work.

Applications are uploaded to Peoplesoft prior to the their start term. Peoplesoft sends back the EMPLID and NetId to Salesforce, along with other Enrollment data.

If a ticket comes in from Admissions indicating that matriculated students have not received their NetId's yet, follow the instructions below.

A PDF of the application is needed for either Admissions needs or the electronic student record (ImageNow). Protected/secured PDFs will not get looped and the process will error out. The challenge is that there is no feedback from Loop on which PDF(s) are problematic.

This page specifically details the Executive MBA/MS in Healthcare Leadership and Cornell Executive MBA Metro interview survey process in Salesforce, created during the 2025 annual update project.

Use the process below to remove the Pay Deposits button as well as update the application status to Accepted on the Apply site

The first page applicants land on after login is the Status page, which lists their current and previous applications. Applicants can have at most one current application per program group, and are prevented from creating new applications in any program in a group which they have a current application. Only current applications can be interacted with for viewing, decisions, deposits, etc.

From the DocGen Package record Admissions Decision CTFMBA Offer (see link above), click on the Documents tab.