About the Tips Database
The Statler Hotel Tips Database is a web-based tool that Payroll uses to report employee tips to Workday for processing. You may hear it called "Tips," "the Tips Database," or "Tip Tracking." The JCB Web Team built it and supports it. There is no outside vendor.
Who to contact
For any technical problem, the JCB Web Team supports the tool. Payroll normally works directly with the Web Team. The Payroll Specialist is the Product Champion. Accounts are set up by the JCB Web Team. Log a ticket with the IT help desk first so the request is recorded and routed to the Web Team.
Try these first
- Open a private or incognito browser window and try to sign in again.
- Clear the browser cache and cookies, then try again.
- Turn off all browser extensions, then try again.
- Try a different browser - Chrome, Edge, or Firefox.
- Confirm you have a working internet connection.
- Fully close and restart the browser, then try again.
- Confirm you are using the correct web address or bookmark.
- If it is still not working, log a ticket with the IT help desk so it is routed to the JCB Web Team.
- If the situation is critical or urgent, contact the Hotel System Manager directly after you have submitted the ticket.
Common questions
- I need an account. Accounts are set up by the JCB Web Team. Log a ticket with the IT help desk.
Still need help?
The order is: the IT help desk (log a ticket, which routes to the JCB Web Team), then the Hotel System Manager.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[edited via Jane by wbo7 on 2026-10-27 15:32 UTC]