Before you begin
- A Windows computer. These instructions apply to Windows only; they do not apply to Mac.
- You are signed in to your computer and connected to the network, either on campus or through VPN.
Steps
- Open the Start menu, then select Settings (the gear icon).
- Select Devices.
- In the left menu, select Printers & scanners.
- If any printers named
JCB-Print are listed, select each one and choose Remove device.
- In the system tray at the lower-right of your screen (near the date and time), click Show hidden icons (the ^ arrow).
- Right-click the printer management icon.
- Select Refresh Configurations.
- Repeat steps 1 through 3 and confirm the correct printers have been added back to your machine.
Expected result
The correct JCB-Print printers appear again in Printers & scanners, ready to use.
Troubleshooting
Before you report a problem, try these quick checks:
- Check your connection: confirm your computer is connected to the network, either on campus or through VPN, then try the refresh again.
- Run the refresh again: repeat the Refresh Configurations step and wait a moment for the printers to reappear.
- Restart your computer: sign out, restart, then check Printers & scanners again.
Only remove printers named JCB-Print. Removing other printers can disconnect devices that will not be restored by Refresh Configurations.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu or 607-255-6300.