How to Set Up Vendor Support Access (Sponsored NetID + VPN)

Overview

This guide walks a vendor through setting up remote support access to JCB systems. There are three steps: activate your Cornell Sponsored NetID, install the Cisco AnyConnect VPN client, and connect to the VPN.

Before you begin

  • You have received an email about your Cornell Sponsored NetID.
  • You have a device available to enroll in Two-Step Login (DUO).

Steps

1. Activate your Cornell Sponsored NetID

  1. Follow the instructions in the email you received to activate your Sponsored NetID.
  2. Set up Two-Step Login for your Sponsored NetID. If you have not enrolled a device, visit https://twostep.netid.cornell.edu/ and enroll one.

2. Install the Cisco AnyConnect VPN

  1. Go to https://cuvpn.cuvpn.cornell.edu. The SSL VPN Service Login dialog opens.
    Cornell SSL VPN Service Login dialog
  2. Enter the following, then select Login:
    • Group: leave set to CornellVPN (even if you will use a departmental VPN after installing AnyConnect).
    • User Name: your Cornell NetID.
    • Password: your Cornell NetID password.
  3. A Downloads & Install page appears after a successful login. It may take a few seconds to a few minutes to collect information about your system.
  4. If you see two tabs labeled Download and Automatic Provisioning, select Download. (It is okay if you do not see these tabs.)
  5. Click Download for Windows.
  6. In your Downloads folder, locate anyconnect-win-<version>-core-vpn-webdeploy-k9.msi and double-click it.
  7. Click Run. You may be asked for an administrator password for your computer.
  8. Follow the on-screen instructions to finish installing.

3. Connect to the VPN

  1. Launch Cisco AnyConnect, enter cuvpn.cuvpn.cornell.edu, and select Connect.
    Cisco AnyConnect connect field with cuvpn.cuvpn.cornell.edu entered
  2. At the login screen, enter your credentials and DUO passcode, then select OK.
    Cisco AnyConnect login screen with credential and DUO passcode fields

Troubleshooting

  • You only see a "Second Passcode" field (not "DUO Passcode (push)"): open the DUO app on your phone and select Cornell University to get a passcode. Once Cisco connects to JCB-VPN-SUPPORT, the client upgrades, and the next time you connect you will see the "DUO Passcode (push)" field.

Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu or 607-255-6300.

[edited via Jane by kdf52 on 2026-08-14 19:10 UTC]

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