General Support

Use this form to submit a request for assistance or support to the Cornell IT Service Desk.

For faster service, please sign in using your Cornell NetID if possible.

For urgent or time sensitive matters, please call us at 607-255-5500.

Cornell NetID

If you do not have a NetID, or do not know it, enter "none."

Non-Cornell Email Address

An alternate email address where we can reach you about this request.

Affiliation

How are you connected to Cornell University?

What type of request is this?

I am reporting an issue with an existing Cornell IT service

I am requesting access to a Cornell IT service

I have a question or need how-to advice

What is your request generally about?

Select the most appropriate option.

What is your request generally about?

Cornell NetIDs, accounts & passwords, access

Cornell email

Cornell websites or web applications

Mobile devices (phones, tablets)

Network connectivity (wi-fi, wired connections)

None of these

Brief Summary

A short description to explain the nature of a ticket.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.

Preferred Contact Method

Preferred Contact Method Email Phone

Best Time to Contact

Recommended: choose a contact time during university business hours, Monday through Friday, 8am to 4:30pm ET.

Urgency

Selecting an urgency of "high" does not mean that your ticket will be automatically prioritized ahead of those submitted prior.

Other Fields

Your name

Your first name

Your last name

Your email address

Your phone number

Verification Code