Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
CIT - Portal
Sign In
Search
CIT Support
Services
Knowledge Base
More Applications
Service Catalog
Non-Service
Uncategorized
General Support
General Support
Show Help
For All Fields
Hide Help
For All Fields
Use this form to submit a request for assistance or support to the Cornell IT Service Desk.
For faster service,
please
sign in
using your Cornell NetID
if possible.
For urgent or time sensitive matters, please call us at 607-255-5500.
Cornell NetID
If you do not have a NetID, or do not know it, enter "none."
Non-Cornell Email Address
An alternate email address where we can reach you about this request.
Affiliation
How are you connected to Cornell University?
Faculty
Staff
Student
Alumni
Prospective Student
Parent
Retiree
Former Employee
Vendor
Visitor
Other
What type of request is this?
What type of request is this?
I am reporting an issue with an existing Cornell IT service
I am requesting access to a Cornell IT service
I have a question or need how-to advice
What is your request generally about?
Select the most appropriate option.
What is your request generally about?
Cornell NetIDs, accounts & passwords, access
Cornell email
Cornell websites or web applications
Mobile devices (phones, tablets)
Network connectivity (wi-fi, wired connections)
None of these
Brief Summary
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Preferred Contact Method
Preferred Contact Method
Email
Phone
Best Time to Contact
Recommended: choose a contact time during university business hours, Monday through Friday, 8am to 4:30pm ET.
Urgency
Selecting an urgency of "high" does not mean that your ticket will be automatically prioritized ahead of those submitted prior.
Low
Medium
High
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code