Zoom Conferencing

Web and video conferencing via Zoom is provided free of charge for current faculty, staff, students, and affiliates at all Cornell campuses.

Service Management Information:
Service: Web and Video Conferencing
Service Offering: Zoom Conferencing

Exchange Group Account Zoom License License Upgrade Login Issue New Zoom Room Premium Audio Recording Issues General Support Service Administration


Service ID: 92
Wed 11/13/19 1:20 PM
Mon 6/3/24 10:00 AM
The customer groups that the service is available to
Indicates whether there is a charge for the service
Mix of Fee and No-Fee

Service Offerings (8)

Exchange Group Account Zoom License
Create a Zoom account for resource accounts linked to a conference room or classroom.
License Upgrade
Request to add webinar or large meeting licensing to an individual faculty or staff account for ongoing or specific events.
Login Issue
Problems logging into the Zoom application or website.
New Zoom Room
Request a software-based room system that works with a dedicated computer to provide a Zoom presence for a conference space or similar fixed environment.
Premium Audio
Request to have your faculty or staff zoom license enabled with toll-free and dial-out options.
Recording Issues
Issues with Zoom recordings.
General Support
General questions or issues with Zoom.
Service Administration
This service entry is intended for CIT internal use, this is not a customer support form. Work classified and requested here represents service administration and management tasks that are required for delivering service but are activities that do not represent customer support work.