AV Health Check & Repair

Scheduled maintenance, or diagnosis, troubleshooting, workaround, and repair, of installed AV systems.

 
Diagnostic, Workaround, & Repair Health Check - Basic Health Check - Thorough Initial Assessment & Lifecycle Budgeting Training General Support Service Administration

Details

Service ID: 650
Created
Fri 2/18/22 10:45 AM
Modified
Mon 6/3/24 9:59 AM
Audience
The customer groups that the service is available to
IT Professionals
Staff
Cost
Indicates whether there is a charge for the service
Fee

Service Offerings (7)

Diagnostic, Workaround, & Repair
On-site diagnosis, troubleshooting, short-term workaround, and long-term repair of installed AV systems.
Health Check - Basic
Basic check of room technology's functionality.
Health Check - Thorough
Complete check of room technology's functionality.  Check all connections, clean out dust from racks and cubbies, Check documentation and labelling.
Initial Assessment & Lifecycle Budgeting
Create MOU to provide AV Health Check & Repair service for one or more spaces.  Include rooms in scope, number of health checks per year, and diagnostics per year.  Create a lifecycle budget to aid in budgeting annual support costs, as well as technology refresh costs for years 4, 6, 8, and 12.
Training
In-person training and/or in-room documentation for installed AV systems.
Service Administration
This service entry is intended for CIT internal use, this is not a customer support form. Work classified and requested here represents service administration and management tasks that are required for delivering service but are activities that do not represent customer support work.