Requesting Service for Eastern copiers

If your MFP/Copier is experiencing hardware issues, follow these steps to request service:

• Go to https://www.xeroxbusinesssolutions.com/en-us/0012-service-request

• Scroll down and enter the Equipment ID (displayed on the Eastern sticker on the front of the copier) and the zip code (14850)

• Complete the form by filling out the Contact Info, Equipment Address, and Service Information fields, then click Submit.

• A tech from Eastern will contact you to arrange a day/time for service.

You do not need an account number since the cost of any repairs is included in our contract with Eastern.

If you are unable to locate the printer code for service, this page has a list of all Eastern printers and corresponding Equipment IDs in the Law School:

•  https://tdx.cornell.edu/TDClient/106/Portal/KB/ArticleDet?ID=3346