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Overview
Multi-factor (two-factor) authentication is a method of granting access to a website or application only after successfully presenting two or more pieces of evidence for verifying an individual’s identity. Salesforce provides an App for Mobile phones that can be utilized to meet the multi-factor authentication requirement required by Salesforce.
At ILR, our primary method of meeting the multi-factor authentication requirement to login to Salesforce is by using Cornell's Single Sign-on by visiting the website - https://ilroutreach.my.salesforce.com/
As a backup, if Cornell's Single Sign-on logon method goes down for an extended period, the Salesforce Authenticator App can be used to verify someone's identity and allow access into our Salesforce environment, if they have an active account.
Below are step by step instructions to install the Salesforce Authenticator App on your mobile device.
1) Locate Application Store
For Android devices, look for and go into the Play Store App. For iPhones, locate and enter the App Store.
2) Search For, Download, and install the Salesforce Authenticator App.
Type in salesforce authenticator within your Application Store to locate the App. Click on Install, then select Open after the App installs.
3) On Your Computer, go to the website – https://salesforce.com
On your laptop, computer, or device, go to the above website.
4) Click Login, then Salesforce
On the top right on the Salesforce website, select Login then Salesforce to get to the login screen.
5) Login With Username and Password
Login with your Salesforce Username and Password, then select Log In.
The Username is usually your Cornell NetID@cornell.edu
**Please note, the password is your Salesforce password, not your Cornell NetID password.**
6) Connect Salesforce Authenticator Window Appears
The Connect Salesforce Authenticator Windows appears on your computer.
7) Select Add An Account on Mobile Device
Go back to your mobile device. Within the Salesforce Authenticator App, choose Add Account.
8) Add Two-Word Phase
A Two-Word Phrase screen will appear on your mobile device.Take a mental note of the two-word phrase on the screen and type it into the web browser on your computer, where you logged on with your username and password.Click Connect.
9) Green Check Mark Appears (on Computer & Mobile Device)
After entering the two-word phrase into the Connect Salesforce Authenticator screen and clicking Connect, a green circle with a check mark should now appear on the screen indicating you’ve successfully linked the Salesforce Authenticator to your Salesforce account.This screen will go away momentarily and then you should be logged on to the ILR Outreach Salesforce environment.
10) Future Logons
You’re setup is complete!
If you have notifications turned on (they are turned on by default) on your mobile device, the Salesforce Authenticator App will pop-up automatically on your SmartPhone upon logon to alert you to verify your identity. Select Approve. If you don’t have notifications turned on, when you login, open the Salesforce Authenticator App and select Approve.
If you have difficulty accessing the information contained in this document or any document in this knowledgebase, please contact us at access-ilr@cornell.edu and we will assist you.