Service Catalog
Payroll Services
Payroll Support Request

Payroll Support Request

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Title

A short description to explain the nature of this request.

Employee ID / NetID

The employee ID number or NetID of the person for whom this request is being submitted.

Name

Name of employee for which this request is being submitted.

Preferred Contact Method

Phone Number

Email Address

Instructions: Please make selections based on your inquiry and add any relevant additional information or questions in the description box provided at the bottom of this form. Thank you!

Payroll Request Type

Payroll Request Type Payroll Time Tracking Payroll Labor Tax Other (Describe below)

Request Type - Payroll

Request Type - Payroll Audit Request Address Questions/Issues Configuration Request C-240 Request DailyPay Direct Deposit Question NY 529 Savings Plan Direct Deposit Return Employment Verification Garnishment Inquiry Lost Check Replacement On-Cycle Request On-Demand (Off-cycle) Request Overpayment Pay Card (Wisely) Payroll Calendar Payslip Assistance Report Request Retro Request Subpoenas or Support Orders from CCE Union Request Vacation Buyout General Payroll Help Check Returned (Payroll use only)

Request Type - Timetracking

Request Type - Timetracking Audit Request Configuration Request Error Message Assistance Missed submitting time entry by deadline Retro Time Unsubmitted/Unapproved Alert Time Clock Assistance New Time Clock Request General Time Tracking Help

Request Type - Payroll Labor

Request Type - Payroll Labor KFS Costing Help Workday Costing Help

Request Type - Tax

Request Type - Tax Federal/State/Local/City Tax FICA Tax (OASDI and/or Medicare) Foreign National Tax (Sprintax) Forms 1099 or 1042s How to apply for an SSN Imputed Income Tax (Other Income Not Paid) Imputed Income Tax (Employee Education Program) Payroll Tax Withholding Form Remote Work Tax Questions Update SSN in Workday W-2 Question W-2 Reissue Request General Tax Help

Personal Information Workday

Please review this job aid to change personal information in Workday https://apps.hr.cornell.edu/workdayCommunicatio...

Daily Pay Information

Please review information about Daily Pay at https://finance.cornell.edu/payroll/employees/e... and https://get.dailypay.com/partners/cornell-unive... before submitting a ticket.

Direct Deposit Information

Instructions for enrolling in Direct Deposit are here: https://apps.hr.cornell.edu/workdayCommunicatio...

NY 529 Savings Plan

NY 529 is a Direct Deposit account that should be set up following instructions found at: https://apps.hr.cornell.edu/workdayCommunicatio...

Employment Verification Information

Please visit the following page to submit an employment verification to Cornell University: https://hr.cornell.edu/browse-self-service/empl...

Garnishment Information Message

Lost Check Replacement

Please complete the Employee - Reissue Lost, Destroyed or Stale-dated check form at https://tdx.cornell.edu/TDClient/77/Portal/Requ...

On-Cycle BW or SM

On-Cycle BW or SM Bi-Weekly / BW Semi-monthly / SM

Please fill out the BW ONCYCLE form and Time Sheet form and attach to your request.

https://finance.cornell.edu/sites/default/files...
https://finance.cornell.edu/sites/default/files...
NOTE: On-cycle Requests cannot be submitted directly by the employee. Please contact your HR, Payrep or Manager to submit on your behalf.

Please fill out the SM ONCYCLE form and attach to your request.

https://finance.cornell.edu/sites/default/files...
NOTE: On-cycle Requests cannot be submitted directly by the employee. Please contact your HR, Payrep or Manager to submit on your behalf.

On-Demand BW or SM

On-Demand BW or SM Bi-weekly / BW Semi-monthly / SM

Please fill out the BW ONDEMAND form and Time Sheet form and attach to your request.

https://finance.cornell.edu/sites/default/files...
https://finance.cornell.edu/sites/default/files...
NOTE: On-Demand Requests cannot be submitted directly by the employee. Please contact your HR, Payrep, or Manager to submit on your behalf.

Please fill out the SM ONDEMAND form and attach to your request.

https://finance.cornell.edu/sites/default/files...
NOTE: On-Demand Requests cannot be submitted directly by the employee. Please contact your HR, Payrep, or Manager to submit on your behalf.

Pay Card (Wisely)

Please review information about the Wisely Pay Card at https://finance.cornell.edu/payroll/employees/p... before submitting a ticket.

Payroll Calendars

Find Cornell Payroll Calendars at: https://finance.cornell.edu/payroll/about/payca...

Payslip Assistance

Log into Workday to find your payslips from 2013 forward at: https://hr.cornell.edu/

Retro Request Information

HR/Compensation Retro only. [Please select Time Tracking - Retro Request for time entry/time off.]

Error Message Assistance Information

Please provide the Error (ie. *Error: SYS01.01) and/or attach a screenshot.

Missed submission deadline

Please reach out to your Payrep, HR Rep or Manager to assist with an on-cycle request.

Find your contact at https://hr.cornell.edu/browse-self-service/find...

Retro Time

Retro time entry and time off requests can be submitted for up to 6 months in the past. If you have a request older then 6 months or are unable to enter the time required, please visit https://finance.cornell.edu/payroll/supervisors... and submit a Retro Time Request. NOTE: The Retro Time Request cannot be submitted directly by the employee. Please contact your HR, Payrep or Manager to submit on your behalf.

Unsubmitted/Unapproved Alert

Please provide the alert you received and/or a screenshot.

Time Clock Assistance

Please find instructions here on how to care for your time clock - https://apps.hr.cornell.edu/workdayCommunicatio...

Please be specific in your description, to include the clock location, error message, etc

General Time Tracking Help

KFS Costing Help

Please provide sufficient detail regarding your request. (ie. Cost Account, Object Code, Amount, Pay Period/Month/Fiscal Year, etc.)

Workday Costing Help

Before continuing, please review instructions https://apps.hr.cornell.edu/workdayCommunicatio... and https://apps.hr.cornell.edu/workdayCommunicatio... for steps on processing Costing in Workday.

PLEASE COMPLETE A TDX TAX INQUIRY FORM HERE:

https://tdx.cornell.edu/TDClient/218/Portal/Req...

Fed/St/Local/City Tax Information

Please review instructions on how to update your Tax forms here: https://apps.hr.cornell.edu/workdayCommunicatio...

Foreign National Tax (Sprintax)

Please review the Foreign National page HERE: https://finance.cornell.edu/tax/foreignnationals

If you require further tax assistance, please open a Tax ticket HERE:https://tdx.cornell.edu/TDClient/218/Portal/Req...

How to apply for an SSN

Please review instructions regarding Request for Taxpayer ID Number HERE: https://finance.cornell.edu/tax/students/taxpay...

If you require further tax assistance, please open a Tax ticket HERE: https://tdx.cornell.edu/TDClient/218/Portal/Req...

Payroll Tax Withholding Form

Please review instructions on how to update your Federal and State Tax forms HERE: https://apps.hr.cornell.edu/workdayCommunicatio...

Remote Work Tax Questions

Please review information regarding the Convenience of the Employer Tax law in NYS HERE: https://finance.cornell.edu/payroll/news/remote...

If you require further assistance, please open a Tax ticket HERE: https://tdx.cornell.edu/TDClient/218/Portal/Req...

Update SSN in Workday (Students Only)

Please follow instructions on how to update your SSN in Workday HERE: https://apps.hr.cornell.edu/workdayCommunicatio...

If you require further assistance, please open a Tax ticket HERE: https://tdx.cornell.edu/TDClient/218/Portal/Req...

W-2 Question

Please review instructions on how to print your own W-2 HERE: https://apps.hr.cornell.edu/workdayCommunicatio...

If you do not find your answer, come back and complete a ticket.

Is this W-2 Reissue Request for someone else or yourself?

This request is for myself.

This request is for someone other than myself

By checking Yes I attest that I have authority to act on behalf of the employee to request this W-2.

By checking Yes I attest that I have authority to act on behalf of the employee to request this W-2. Yes

W-2 Reissue Request

Please review instructions on how to print your own W-2 at https://apps.hr.cornell.edu/workdayCommunicatio...

If you no longer have access to Workday, please fill out the W-2 Reissue Request form at https://tdx.cornell.edu/TDClient/77/Portal/Requ...

NOTE: We will not provide W-2 Reissues until at least 2/1 of each new calendar year.
NOTE: If you are submitting your request from a non-Cornell email address, you will be contacted to verify your identity.

I have attached authorization documentation; a copy of the Power of Attorney or Estate Documentation

I have attached authorization documentation; a copy of the Power of Attorney or Estate Documentation Yes

If the above options do not meet your needs, try these:

Tax Questions (Example: FICA, Foreign National, Federal, State, and Local Tax, and etc.) SUBMIT A SERVICE REQUEST

HR Policy Questions: See Employment Policy and Practice

Workday HR Transaction Questions (Example: Hires, Terms, Leaves, Time Off Accruals, Costing, Compensation) SUBMIT A SERVICE REQUEST

Benefits (Example: Retirement, Health, Dental, Vision, Insurance) Understand Your Benefits
Or SUBMIT A SERVICE REQUEST

Employee Leave of Absences: See Leaves (Example: STD, LTD, NYPFL, NYPPL)

If you are a Weill Cornell Medical employee, please reach out to your HR/Payroll team directly

For Additional Contact Information Contact HR

Note: If the above options have not provided the guidance you need, please describe the nature of your request below and submit the ticket. Otherwise, simply close this browser window without submitting a request for support..

Description

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Other Fields

Your name

Your first name

Your last name

Your email address

Verification Code