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Ticket Category
Accounts (login, shared folders, password reset, type of account needed)
Compute Use Instructions (FAQs, transferring files)
Software (package installation, updates, questions about new software)
Red Cloud (how to use, operating system questions)
Data
Consultation
RRE – Data Custodian Services
RRE – New Project
RRE – Accounts (DUO, login, password reset)
RRE – Compute Use Instructions
RRE – Software
RRE – Data
Other
Author/Editor
Title of Article, Book, Chapter, Report or Dissertation
Secondary Title
Publication Date
(mm/dd/yyyy)
Type
Book, Whole
Journal Article
Book, Section
Dissertation/Thesis
Conference Paper
Working Paper
Newspaper Article
Miscellaneous
Volumne
Issue
Link / URL
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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