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For Statler Hotel restaurant and bar staff: how to restart a POS terminal, what to do when several terminals are down, checks that will not transfer, and printing problems. Training and sign-in questions go to the Director of Food and Beverage; broken equipment goes to the IT help desk as a ticket first, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel kitchen and restaurant staff: what the kitchen printer's ERROR light means, how to clear a paper or cutter jam safely, why orders may print on the backup printer, and when to stop and log a ticket with the IT help desk, with the Hotel System Manager for urgent cases after the ticket is submitted.