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For Statler Hotel food and beverage managers: EMC runs only on Windows. Close and reopen EMC, then restart the PC; installation and launch problems go to the IT help desk as a ticket. How-to questions, configuration, and access go to the Director of Food and Beverage, then the vendor (CBORD). The Hotel System Manager is for urgent cases after the ticket is submitted.

For Statler Hotel restaurant and bar staff: how to restart a POS terminal, what to do when several terminals are down, checks that will not transfer, and printing problems. Training and sign-in questions go to the Director of Food and Beverage; broken equipment goes to the IT help desk as a ticket first, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel kitchen and restaurant staff: what the kitchen printer's ERROR light means, how to clear a paper or cutter jam safely, why orders may print on the backup printer, and when to stop and log a ticket with the IT help desk, with the Hotel System Manager for urgent cases after the ticket is submitted.

For Statler Hotel managers: standard browser checks for Micros Reporting and Analytics, then how-to questions and outages to the vendor (CBORD), access or account setup to the Director of Food and Beverage, and a ticket to the IT help desk before the Hotel System Manager.