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For Statler Hotel staff: an employee key card or fob that stops working goes to Maintenance by HotSOS request; a guest whose key fails gets a new key from the front desk; a door lock goes to Maintenance by HotSOS work order. If the front desk cannot cut keys, log a ticket with the IT help desk right away and cut the key directly in Ambiance; the Hotel System Manager is for urgent cases after the ticket is submitted.