Summary
For Statler Hotel staff: conveyor jams, uniforms, and new users go to Housekeeping management. If the uniform system is not working, Housekeeping management closes and reopens the program, then logs a ticket with the IT help desk and hands out uniforms by hand. The Hotel System Manager is for urgent cases after the ticket is submitted.
Body
About the uniform system
InvoTech Uniform Management is the Statler Hotel employee uniform system. It runs the automated conveyor that stores and hands out staff uniforms, and it tracks uniform inventory and who has which uniform. You may hear it called "Uniforms," "the Uniform System," "the Uniform Conveyor," "the Conveyor Belt," or "GIMS." Housekeeping management runs the system day to day.
If the system is down, uniforms are handed out by hand by a staff member. That is slower, but it does not stop hotel service.
Who to contact
- Getting your uniform, a conveyor that jams or will not dispense, and uniform questions: Housekeeping management.
- New staff who need to be set up in the system: Housekeeping management, who set up users.
- The uniform system itself is not working (the program will not open, shows errors, or cannot connect): Housekeeping management logs a ticket with the IT help desk (see "Still need help?" below).
If the conveyor jams or will not dispense
Tell Housekeeping management. Please do not try to clear the conveyor yourself. While it is out of service, Housekeeping hands out uniforms by hand.
For Housekeeping management: if the uniform system is not working
- Close the InvoTech program completely and open it again.
- If it still does not work, log a ticket with the IT help desk. Say what you see - the program will not open, an error message (include what it says), or it cannot connect. Also say whether staff are in the middle of collecting uniforms, because IT may need to restart part of the system.
- Hand out uniforms by hand until the system is back.
Common questions
- The door locks (Ambiance) and the uniform system stopped working at the same time. They depend on the same system behind the scenes. Log a ticket with the IT help desk and mention both. See also Ambiance Keylocks Door Locks: Key Cards, Key Cutting, and Who to Contact.
- A new staff member is not in the system. Housekeeping management sets up users.
- Should I contact InvoTech myself? No. Housekeeping management and IT contact the vendor when needed.
Still need help?
For the conveyor, uniforms, and users: Housekeeping management.
For the uniform system not working: the IT help desk (log a ticket), then the Hotel System Manager.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[authored via Jane by wbo7 on 2026-10-27 18:57 UTC]