Summary
For Statler Hotel valet staff: fully close and reopen the CVPS app, then restart the iPhone. How-to questions, new valet users, and app errors go to the Front Office Product Champion, who contacts CVPS. Replacement phones and several phones failing go to the IT help desk as a ticket, with the Hotel System Manager for urgent cases after the ticket is submitted.
Body
About CVPS
CVPS is the Statler Hotel valet parking system. It tracks guest vehicles and parking locations and runs valet operations. You may hear it called "Valet," "Valet Parking," or "CVPS." The valet team uses it as an app on Cornell-supplied iPhones.
Who to contact
- How-to questions, day-to-day valet use, and new valet users: the Front Office Product Champion, who sets up valet users in the app when they are hired.
- App errors, or information in the app that is wrong (such as a vehicle record): the Front Office Product Champion, who contacts the vendor, CVPS, on the team's behalf. Please do not contact CVPS directly.
- The iPhone itself, a replacement phone, or several phones failing: log a ticket with the IT help desk (see "Still need help?" below).
If the app is not working - try these first
- Fully close the app and reopen it. On the iPhone, swipe up from the bottom of the screen and pause to see your open apps, then swipe the CVPS app up and off the screen. Open it again.
- If that does not fix it, restart the iPhone.
- If it still is not working, or several valet phones have the same problem, log a ticket with the IT help desk.
If you have a replacement iPhone
A replacement phone needs to be set up by IT before the valet app will work. If the app is missing or will not connect on a new phone, log a ticket with the IT help desk and say the phone is a replacement.
Common questions
- A new valet staff member cannot sign in. The Front Office Product Champion sets up valet users in the app.
- The app is missing from a replacement phone, or stopped working after a phone swap. The phone needs to be set up by IT. Log a ticket with the IT help desk.
- Several valet phones fail at once. After trying the steps above, log a ticket with the IT help desk.
Still need help?
For app questions and errors, the order is: the Front Office Product Champion (who contacts CVPS if needed), then the IT help desk (log a ticket), then the Hotel System Manager. For the iPhone itself, start with the IT help desk ticket.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[authored via Jane by wbo7 on 2026-10-27 18:36 UTC]