Summary
For Statler Hotel Sales and Front Office staff: standard browser checks for Sertifi, then how-to questions, new user requests, and application problems to the Finance Product Champion, who contacts the vendor. Log a ticket with the IT help desk before the Hotel System Manager.
Body
About Sertifi
Sertifi is the digital signature and document management platform Sales and the Front Office use for electronic contract signing and document workflows. You may hear it called "E-signatures," "Digital Signatures," or "Sertifi." It is web-based and is also used inside Delphi, the Statler Hotel sales and catering system.
Who to contact
Contact the Finance Product Champion for how-to and day-to-day questions, new user requests, and anything the checks below do not fix. The Finance Product Champion is the business owner of Sertifi and the contact with the vendor. Please do not contact Sertifi directly.
If you cannot sign in or the page will not load - try these first
- Open a private or incognito browser window and try to sign in again.
- Clear the browser cache and cookies, then try again.
- Turn off all browser extensions, then try again.
- Try a different browser - Chrome, Edge, or Firefox.
- Confirm you have a working internet connection.
- Fully close and restart the browser, then try again.
- Ask whether other people are seeing the same problem. If several people are affected at once, Sertifi itself is the more likely cause. Tell the Finance Product Champion.
- Confirm you are using the correct web address or bookmark.
- If it is still not working, contact the Finance Product Champion.
Common questions
- A new user cannot get in. The Finance Product Champion handles new user requests.
- Several people have the same problem at once. Tell the Finance Product Champion.
Still need help?
The order is: the Finance Product Champion, then the vendor (Sertifi), then the IT help desk (log a ticket), then the Hotel System Manager. If you use Sertifi inside Delphi, see also the Delphi help articles.
Always log a ticket with the IT help desk first (itrequests@business.cornell.edu). If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.
Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.
[edited via Jane by wbo7 on 2026-10-27 15:32 UTC]