DoorDash Food Delivery: Who to Contact

For Statler Hotel restaurant staff: every DoorDash account, payment, or order question goes to the Finance Product Champion. Managers can call DoorDash directly during service for operational issues like a driver who does not show up. Log a ticket with the IT help desk before the Hotel System Manager.

About DoorDash

DoorDash is the third-party food delivery platform that lets the Statler Hotel restaurants offer delivery to guests and local customers. You may hear it called "Delivery," "Food Delivery," or "DoorDash." DoorDash orders reach the hotel through a mobile app, and staff enter them into the POS by hand. There is no link between DoorDash and the POS system, so orders will not appear on the POS terminals by themselves. This is expected.

Who to contact

For any DoorDash question about the account, payments, or orders, contact the Finance Product Champion. Finance owns the relationship with DoorDash and sets up and manages the account. These are not IT issues.

Steps

1. For any DoorDash question, contact the Finance Product Champion.
2. For an operational issue during service hours - for example, a driver who does not show up - the restaurant manager can call DoorDash directly.

Common questions

• DoorDash orders are not showing up on the POS terminals. This is expected. Staff enter DoorDash orders into the POS by hand.
• DoorDash orders stop arriving. Call the Finance Product Champion.
• A driver does not show up, or there is another operational issue during service. The restaurant manager can call DoorDash directly.
• The POS terminal will not let you enter an order at all. That is a POS terminal problem, not a DoorDash one. Log a ticket with the IT help desk.

Still need help?

The order is: the Finance Product Champion, then the IT help desk (log a ticket), then the Hotel System Manager.

Always log a ticket with the IT help desk first (itrequests@business.cornell.edu) before you go to the Hotel System Manager. If the situation is critical or urgent, you can then contact the Hotel System Manager directly, after you have submitted the ticket. Your manager or department director knows how to reach the Hotel System Manager and is empowered to do so based on their judgment.

Still need help? Contact the Cornell SC Johnson College of Business Helpdesk at itrequests@business.cornell.edu.

[edited via Jane by wbo7 on 2026-10-27 15:32 UTC]