Summary
If a Recommender cannot see the Recommendation in their Recommender account, it is likely that the Admissions Application Recommenders record did not connect the Recommender's contact record correctly. This can be due to several reasons:
Body
If a Recommender cannot see the Recommendation in their Recommender account, it is likely that the Admissions Application Recommenders record did not connect the Recommender's contact record correctly. This can be due to several reasons:
- The recommender did not click the link in the email and just logged in to the base recommender site
- The recommender lost the URL parameters that connects their recommender account to the requesting applicant's recommendation record
- There were duplicate recommender contact records in Salesforce and no contact was populated to the Admissions Application Recommender's record
Follow the below steps to connect the Recommender's contact record to the Admissions Application Recommenders record.