Admissions Recommendation Process

How recommendations flow through the Salesforce admissions application: the applicant enters their recommenders' details, each recommender is emailed an invitation and creates an account to submit. Also covers a missing recommendation and deleting recommendation records.

The Recommendation process is as follows:

• Emails recommenders and applicants get, and when
• Missing Recommendation
• Delete Recommendation Records

1. The applicant enters their recommenders' information on their application.
2. The recommendations are automatically saved, and the recommenders are sent an email (to the email provided by the applicant) inviting them to complete a recommendation.
3. The recommender receives an email to create an account (or login to an existing account).  The link includes a parameter that will link the recommender to the recommendation record.  This is needed for the applicant recommendation to display for the recommender.
4. The Recommender can use any email address to create their account - it does not need to be the email address the recommendation request was received.  

Emails recommenders and applicants get, and when

This applies to the Cornell MBA and the Americas, NYC and Healthcare Executive MBA programs. It does not apply to Consortium applications, whose recommendations come through the Consortium.

When this happens	Salesforce does this	Timing
The applicant saves a recommender's name and email	Emails the recommender a request with their personal link	About 5 minutes later
The applicant changes a recommender's email address	Sends the request again to the new address	Right away
The recommender started the recommendation but hasn't submitted it	Emails the recommender a reminder to submit	48 hours after they last worked on it
The recommender submits	Emails the recommender a thank-you, and emails the applicant that it was received. Applicants who opted in to texts also get a text.	Right away
An Americas applicant's second recommendation arrives	Creates a task for the program's recommendation reviewer to review both letters	Right away

Cornell-Tsinghua recommenders get the thank-you, and their applicants get the received email. The first request for Tsinghua is sent from the applicant's side, not automatically.

Once a recommendation is received, the recommender can still view it but can't edit it.

Resending a request: staff or the applicant can resend the request once a day, until the recommendation is received. See Resend Letter to Recommender.

Missing Recommendation

If the applicant or recommender reaches out that the recommendation is missing, it is because the recommender was not connected to the recommendation record.

You can fix this by:

1. Navigate to the Recommendation record (attached to the Application).
2. At the top of the Details tab, find the Recommender field.  Edit the field and enter the Recommender's Contact record.

Save the record.  The Recommender will now be able to complete the recommendation.

Delete Recommendation Records

Admissions staff have access to delete recommendations at the request of the Applicant.  To delete the recommendation record, first change the Recommendation Owner to yourself, then use the Delete button to delete the Recommendation record.

If you have further issues, please log a ticket in TDX with the Salesforce team.