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If your email pane, reading pane, or folder layout has changed unexpectedly, you can quickly restore it by copying the layout from a folder that looks correct.
Steps
- Find a folder that looks the way you want
- For example, your Inbox — if it looks normal, we'll use that as the template
- Save that folder's layout
- Click the View tab at the top of Outlook
- Click Change View
- Select Save Current View as a New View
- Give it any name you'll recognize (e.g., "My Normal View")
- Click OK
- Apply that layout to the problem folder
- Go to the folder that looks wrong
- Click the View tab
- Click Change View
- Select the view you just saved from the list
- Check your results
- Your folder should now look the way you want
- If something still looks off, contact JCB IT Support for help
> 💡 Tip: This only changes how your folder looks — your emails are never affected.