How to Set Up and Use CU Print on a Windows Computer

Before you begin

• You are using a Windows computer. The steps for a Mac are different.
• Your computer is connected to the eduroam or RedRover wireless network. You need one of these networks both to install the software and to print.
• You have your NetID and NetID password.
• You have your Student ID card with you. You swipe it at the printer to release your print job.

Steps

Install the CU Print software

1. Download the CU Print installer.
2. Open the downloaded file and follow the prompts to finish the installation.
3. When the installation finishes, a CU Print window opens showing CU Print-BW and CU Print-Color as Installed.
   
4. If that window does not open, find the printer icon in the notification area at the lower right of your screen, right-click it, then select View my printers.
5. If CU Print asks you to sign in, sign in with your NetID and NetID password. Both printers then install automatically.

Print a document

1. Print from your document as you normally would, and select CU Print-BW for black and white or CU Print-Color for color.
2. Go to a printer that matches your choice: a black and white printer for CU Print-BW, or a color printer for CU Print-Color.
3. Swipe your Student ID at the swipe reader built into the printer to release your job.  

You have 2 hours to swipe your Student ID after you send a print job. After 2 hours the job is cancelled and you are not charged for it.

For current printing rates and how billing works, see CU Print fees and billing.

Expected result

CU Print-BW and CU Print-Color both appear in your list of printers, and your document prints at the printer a few moments after you swipe your Student ID.

Troubleshooting

Before you report a problem, try these quick checks:

• Check your wireless network: confirm you are connected to eduroam or RedRover. CU Print does not work on other networks.
• The printers are not in your list: open the CU Print window from the printer icon in the notification area and confirm both printers show as Installed. If you are prompted to sign in, sign in with your NetID and NetID password.
• Nothing prints after you swipe: check that you are at a printer that matches your job. A job sent to CU Print-Color does not release at a black and white printer.
• Your job is no longer listed at the printer: if more than 2 hours have passed, the job was cancelled. Send it again from your computer.

Still need help? The Cornell IT Service Desk supports these printers. Their normal business hours are Monday through Friday, 8:00am to 6:00pm Eastern Time. You can open a support ticket at any time, 24 hours a day.