Before you begin
- Access to HotSOS with your Statler Hotel credentials.
- The room number or location of the affected TV or display.
- A brief description of the problem.
Steps
- Sign in to HotSOS with your Statler Hotel credentials.
- Create a new work order for the issue. Include the room number or location of the affected display, and a brief description (for example, "TV won't connect to DirecTV," "blank screen," or "no signal").
- Submit the work order. Facilities is notified and will respond to assess the issue on-site.
Expected result
Your work order is logged in HotSOS and the Facilities team is notified, and they respond to assess the display on-site.
What to expect next
- If it is a standard TV problem (such as the wrong input, a remote that is not working, or a loose cable), Facilities resolves it directly.
- If it is not a standard TV problem (such as a DirecTV signal outage, AV equipment failure, or an infrastructure issue), Facilities escalates it to the IT/AV team on your behalf.
Troubleshooting
Before you report, a couple of quick checks may resolve it faster:
- Check the input source: make sure the TV is set to the correct input (for example, the DirecTV source and not another HDMI input).
- Check the basics: confirm the TV is powered on, the remote works, and the cables are firmly connected. If the problem remains, report it in HotSOS using the steps above.
Please do not contact IT directly for display issues. Reporting through HotSOS makes sure the right team is notified and response times are faster.
Still need help? Submit or update your work order in HotSOS, and the Facilities team will follow up.