Add IT Support Staff to Assist with EGA Modifications

Overview

This guide covers adding an IT support staff member to an Exchange Group Account (EGA) through the Exchange Account Management (EAM) site. Once added, that staff member can assist with modifications to the EGA.

Prerequisites

  • Access to the EAM site at https://eam.exchange.cornell.edu/.
  • Permission to manage the EGA (resource account) that is being changed.
  • The email address of the EGA mailbox, for example itrequests@business.cornell.edu.
  • The NetID of the IT staff member who will assist.

Steps

  1. Go to the EAM site:

    https://eam.exchange.cornell.edu/

  2. Click Manage Resource Accounts.

    Step 2

  3. Click Search for & Manage Accounts.

    Step 3

  4. Click the Search String: field.

  5. Type the email address of the EGA mailbox, for example:

    itrequests@business.cornell.edu

  6. Click the Email field.

    Step 6

  7. Click Search.

    Step 7

  8. Click Manage next to the matching account.

    Step 8

  9. Click the New TSP NetID: field.

    Step 9

  10. Type the NetID of the IT staff member who will assist.

Verification

The source procedure ends at entering the NetID and does not document a final save or confirmation screen (not recorded). To confirm the change:

  1. Repeat the search for the EGA mailbox in Search for & Manage Accounts and open Manage again.
  2. Check that the IT staff member's NetID is listed for the account.
  3. Ask the IT staff member to confirm they can access or modify the EGA.
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